Our Client is seeking an experienced Estates Manager to lead the delivery of estates and facilities services across a large and complex organisation. This is a strategic leadership role with responsibility for ensuring safe, compliant, efficient, and high-quality estates operations while driving continuous improvement and service excellence.
The successful candidate will oversee facilities management services, including the management of Integrated Facilities Management (IFM) contracts and external service providers. Working closely with senior stakeholders, you will play a key role in delivering estates strategies, maintaining operational excellence, and supporting long-term estate development plans.
Key Responsibilities
- Lead the management and performance of the Integrated Facilities Management (IFM) contract, ensuring delivery against KPIs and SLAs.
- Ensure the security, safety, maintenance, and operational effectiveness of buildings and facilities.
- Act as a key liaison between senior leadership teams, estates functions, and external service providers.
- Oversee the delivery of planned and reactive maintenance, cleaning, security, grounds maintenance, waste management, and caretaking services.
- Monitor contract performance, conduct audits, and implement continuous improvement initiatives.
- Develop and maintain estate development and maintenance plans aligned with organisational objectives.
- Manage revenue and capital budgets, ensuring effective financial planning and control.
- Oversee contracted services, ensuring compliance, value for money, and service quality.
- Support negotiations relating to leases, licences, and associated property matters.
- Line manage and support estates administration staff, setting priorities and monitoring performance.
- Promote a culture of collaboration, accountability, and service excellence.
- Identify training and development needs within the team.
- Ensure compliance with all relevant health and safety legislation and estate management regulations.
- Drive sustainability initiatives, energy efficiency improvements, and cost-saving projects.
- Report on IFM performance and contribute to governance and leadership meetings.
- Support the implementation of consistent estates and facilities processes across multiple sites.
About You
Hold a recognised Estates Management qualification or possess significant relevant experience.
Hold a recognised vocational qualification in a Facilities Management-related discipline.
Demonstrate a strong commitment to continuing professional development.
Significant management experience within a large and complex organisation.
Extensive experience managing budgets within a multi-functional environment.
Senior operational management experience within estates, facilities management, or a related discipline.
Strong experience managing teams and contracted services.
Proven project and change management experience.
Sound understanding of the full range of estates and facilities management functions, including health and safety compliance.
Excellent communication and stakeholder management skills.
Ability to analyse complex information and produce high-quality reports.
Strong organisational skills with the ability to manage competing priorities and deadlines.
- Experience leading teams through change and driving performance improvements
- Budget development, monitoring and reporting
- Business planning
- Resource planning
- Operational planning
- Quality management
- Staff review and appraisal processes
- CAFM systemsStrong understanding of relevant legislation and regulatory requirements.
Desirable Skills & Experience
- Recognised management qualification or equivalent leadership experience.
- Membership of a relevant professional body within Estates or Facilities Management.
- Experience within Further Education, Higher Education, or a similar environment
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Estates Manager employer: We Are Zenith
Zenith People is an exceptional employer, offering a dynamic work environment in Hexham where you can make a tangible impact on community development through exciting projects like the conversion of a former restaurant into residential flats. With a strong emphasis on safety, quality, and employee growth, we provide ongoing training and support to ensure our Site Managers excel in their roles while enjoying a collaborative and respectful workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like We Are Zenith.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like We Are Zenith? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit We Are Zenith's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Estates Manager role at We Are Zenith, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at We Are Zenith
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where We Are Zenith operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to We Are Zenith. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at We Are Zenith.
