At a Glance
- Tasks: Assist maintenance surveyors with inspections and customer queries.
- Company: Join a supportive team focused on delivering excellent housing services.
- Benefits: Gain valuable experience in administration and customer service.
- Other info: Opportunity to develop skills in a dynamic and customer-focused environment.
- Why this job: Make a difference by helping customers with their housing needs.
- Qualifications: NVQ Level 2 in Customer Services or Business Administration preferred.
The predicted salary is between 22000 - 28000 £ per year.
Our client is looking for an administrator to assist maintenance surveyor in their work in providing assistance and advice for customers.
Job Specification:
- To work with Maintenance surveyors to ensure all Void inspections are recorded accurately and the relevant job tickets are raised within the relevant KPIs, ensuring all relevant documents are added to the job ticket.
- Deal with and process low level repair requests, raising orders, arranging appointments directly with tenants.
- To provide housing related advice and assistance, general administration and answer enquiries for asset team ensuring a high standard of customer care is delivered to members of the public, customers, internal departments and outside agencies.
- Ensure that job tickets and appointments are made so that all repairs raised by the team are completed, by arranging appointments by telephone, and where required issuing reminder letters.
Personal Specification:
- NVQ Level 2 in a related field such as Customer Services or Business Administration is desirable.
- Over two years’ experience in administration.
- Experience of working within policies and procedures with the use of initiative to respond to situations.
- Understanding of data protection principles and confidentiality.
- The ability to communicate at ease with customers and provide advice in accurate spoken English.
- Understands customer service and has a welcoming and helpful approach to customers.
Housing Surveying Assistant in Darlington employer: We Are Zenith
As a Housing Surveying Assistant, you will thrive in a supportive work environment that prioritises customer care and professional development. Our company fosters a collaborative culture where your contributions are valued, and we offer opportunities for growth through training and mentorship. Located in a vibrant community, we provide a fulfilling career path that allows you to make a meaningful impact on the lives of our customers while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Surveying Assistant in Darlington
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like We Are Zenith, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Housing Surveying Assistant at We Are Zenith.
We think you need these skills to ace Housing Surveying Assistant in Darlington
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at We Are Zenith
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
