At a Glance
- Tasks: Support our tech team by handling customer queries and preparing radio equipment.
- Company: Join Apex, a leading provider of two-way radios with a vibrant team culture.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive learning environment.
- Other info: Dynamic workplace with opportunities for growth and development.
- Why this job: Kickstart your career in customer service while working with cutting-edge communication technology.
- Qualifications: GCSE English and Maths (Grade 4), plus strong communication and IT skills.
The predicted salary is between 15000 - 20000 € per year.
We’re seeking a Customer Service Advisor Apprentice to support our technical department in delivering an exceptional service experience to our valued customers. If you’re confident on the phone, highly organised, and thrive in a dynamic, target-focused environment, we’d love to hear from you. As an apprentice, you’ll work at a company and get hands‑on experience. You’ll gain new skills and work alongside experienced staff.
About the Company
Our main business lies in the hire and sale of high quality two‑way radios and associated communications equipment, including body‑worn cameras. Established in 1990, Apex has grown considerably and has three offices; our main HQ is based in Gateshead, where our Customer Service, Accounts, Admin, Sales, Marketing and Management Team work. We also have two additional sites: a large depot in Teesside for our Engineering Team and another southern depot in Cardiff, Wales, where some Sales, Admin and Engineering staff are based.
What you’ll do at work:
- Handling and liaising with customers on a range of technical queries via multiple communication channels
- Preparing and configuring radio equipment and accessories in line with specific order requirements
- Maintaining accurate customer records using Sage and CRM systems
- Despatching orders to customers via courier, post, and Apex delivery where required
- Preparing and issuing customer documentation, including despatch paperwork
- Maintaining a clean, organised, and safe working environment
- Communicating effectively with colleagues and other departments on job‑related matters
- Supporting the achievement of organisational and departmental targets
- Managing follow‑ups, diaries, and general administrative duties
The Candidate:
- GCSE English (Grade 4) essential
- GCSE Maths (Grade 4) essential
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Patience
Customer Service Advisor Apprentice employer: We Are Zenith
Apex is an excellent employer for those looking to kickstart their career in customer service, particularly within the dynamic environment of technical communications. With a strong focus on employee development, you will receive hands-on training alongside experienced professionals, fostering both personal and professional growth. Our Gateshead headquarters offers a collaborative work culture, where your contributions are valued, and you can thrive while helping us deliver exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Apprentice
✨Tip Number 1
Get to know the company inside out! Research Apex and its products, especially the two-way radios and body-worn cameras. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer queries, make sure you're comfortable chatting on the phone. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed tasks or projects in the past. This will demonstrate that you can thrive in a dynamic, target-focused environment.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Customer Service Advisor Apprentice
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer service, make sure to highlight your communication skills in your application. Use clear and concise language, and don’t shy away from sharing any relevant experiences where you’ve successfully handled customer queries.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention specific skills or experiences that align with what we’re looking for, like your organisational skills or any experience with IT systems.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share why you’re passionate about customer service and what excites you about working with us at Apex.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at We Are Zenith
✨Know Your Stuff
Before the interview, make sure you understand the company and its products, especially the two-way radios and communication equipment. Familiarise yourself with common technical queries customers might have, as this will show your enthusiasm and readiness to support the technical department.
✨Show Off Your Communication Skills
Since the role involves handling customer queries, practice clear and confident communication. You could even do a mock interview with a friend or family member to get comfortable speaking on the phone and addressing potential customer concerns.
✨Be Organised
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This not only shows your interest in the role but also helps you gather important information about the company and its expectations.
✨Highlight Teamwork and Problem-Solving
Think of examples from your past experiences where you've worked well in a team or solved a problem effectively. Be ready to share these stories during the interview, as they will illustrate your ability to thrive in a dynamic environment and contribute to achieving departmental targets.
