At a Glance
- Tasks: Provide top-notch customer service and manage enquiries via phone and email.
- Company: Join Zenith, a dynamic company focused on hassle-free customer experiences.
- Benefits: Enjoy competitive salary, generous leave, and perks like birthday off and volunteering days.
- Other info: Flexible shifts with great career growth and a supportive work environment.
- Why this job: Be part of a fast-paced team where your communication skills shine and make a difference.
- Qualifications: GCSEs in English and Maths, plus a friendly attitude and problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Zenith are looking to recruit an experienced Customer Service Executive who is a confident and motivated person to join our clients customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our 'hassle free' approach to the customer journey. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.
Key Responsibilities:
- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
Required Skills & Experience:
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-paced environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will be flexible/multi-tasker
- Great communicator
- Problem solver
- Organised & Process orientated
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious/orientated
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
What we offer:
- Competitive salary
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Extra paid day off for your birthday
- Additional holiday purchase scheme
- Paid day off for volunteering
- Reward Gateway
- Eyecare vouchers
- Cycle to work scheme
- Employee Assistance Programme
- Sharesave
- Professional training contributions
- Calendar of wellbeing events
Hours of Work:
Our company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers. Shift times are: Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30. Daily breaks are 2 x 15 minutes and 1 x 50 minutes.
Customer Service Executive in Chichester employer: We Are Zenith
Zenith is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside a comprehensive benefits package including a matched pension contribution, life assurance, and generous annual leave. Our vibrant work culture fosters collaboration and support, ensuring that our Customer Service Executives thrive in a fast-paced environment while enjoying unique perks such as extra paid time off for volunteering and a dedicated day off for birthdays. Join us to be part of a team that values your contributions and encourages your development in a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Chichester
✨Tip Number 1
Get to know the company inside out! Research Zenith and their customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, it’s crucial to sound confident and friendly. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Executive in Chichester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re motivated to join our customer services team. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application showcases your excellent communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at We Are Zenith
✨Know the Company Inside Out
Before your interview, take some time to research Zenith and their customer service approach. Understand their values and how they foster a 'hassle free' customer journey. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Executive, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively handled customer queries in the past, showcasing your excellent telephone manner and problem-solving abilities.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Think of specific instances where you've successfully juggled multiple responsibilities, especially in a fast-paced environment. This will highlight your ability to thrive under pressure, which is crucial for this role.
✨Prepare for Role-Play Scenarios
Zenith may ask you to participate in role-play scenarios during the interview to assess your customer service skills. Practise responding to common customer enquiries or complaints. This will not only help you feel more comfortable but also demonstrate your proactive approach to handling customer interactions.
