At a Glance
- Tasks: Provide technical support for cutting-edge construction technology and assist customers and teams.
- Company: Join McHale Komatsu, a leading construction equipment distributor in the UK.
- Benefits: Enjoy competitive salary, career development, and employee assistance programmes.
- Other info: Collaborative team environment with excellent growth opportunities.
- Why this job: Work with innovative products that shape the future of construction technology.
- Qualifications: Strong technical skills, customer care experience, and GCSEs Grade A–C.
The predicted salary is between 30000 - 40000 £ per year.
Redditch Head Office Full-Time | Permanent Office-Based | 5 Days Per Week
Are you technically minded with strong customer support skills and an interest in construction technology and innovative equipment solutions? We’re looking for a Technology Products Support Officer to join our Komatsu Technology Team based at our Redditch Head Office. This is an exciting opportunity to work with cutting‑edge machine control and smart construction technology, supporting both customers and internal teams across the UK.
About McHale Komatsu: At McHale Komatsu, we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world’s most exciting and innovative equipment, including Intelligent Machine Control (iMC) technology and Hybrid Excavators, helping customers improve efficiency and reduce environmental impact. We’re passionate about supporting our local communities, developing our people, and creating an environment where enthusiastic and motivated individuals can build long‑term careers within a well‑respected and growing business. Known for our quality, innovation and friendly culture, we are always looking for talented people to join the team.
What you’ll be doing:
- Providing first‑line technical support for Komatsu Technology products, including Komatsu iMC machines, Smart Construction products, 3DMG and aftermarket systems such as Topcon, Trimble, Leica and Tilt Rotators
- Supporting customers and internal teams via telephone, email and remote access systems
- Assisting machine operators, engineers and sales teams with product and software queries
- Managing and responding to support requests through the ticketing system, ensuring agreed response targets are achieved
- Producing reports and analysis relating to customer support activity
- Building strong working relationships with customers and colleagues to deliver excellent customer service
- Supporting the continued growth and effective use of Komatsu technology products across the business
What we’re looking for:
Essential:
- Good knowledge of Microsoft Office packages, including Outlook and Excel
- Strong technical aptitude with excellent problem‑solving skills
- Good interpersonal and customer care skills
- Ability to work independently and manage workload effectively
- Proactive and organised approach
- GCSEs Grade A–C (or equivalent)
Desirable:
- Previous experience in a similar support or technical role
- Excellent IT skills
- Experience using CRM systems
- A consultative approach when supporting customers
- Basic understanding of GNSS/GPS technology within earthworks or civil engineering environments
- A willingness to continually learn and develop technical knowledge
Why join McHale Komatsu?
- Opportunity to work with industry‑leading technology and equipment
- Supportive and collaborative team environment
- Career development opportunities within a growing business
- Work with innovative products shaping the future of construction technology
- Be part of a reputable and well‑established organisation with a strong people‑focused culture
What we can offer you:
- Competitive Salary
- Employee Assistance Programme
- On the job training and progression
- Cycle2Work Scheme
- Company Pension Scheme
- Death in Service Benefit
Technology Products Support Officer employer: We Are Workforce Ltd
At McHale Komatsu, we pride ourselves on being a leading employer in the construction equipment sector, offering a dynamic and supportive work environment at our Redditch Head Office. Our commitment to employee growth is evident through comprehensive training programmes and career development opportunities, all while working with cutting-edge technology that shapes the future of construction. Join us to be part of a friendly culture that values innovation, teamwork, and community support, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Products Support Officer
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like We Are Workforce Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Technology Products Support Officer at We Are Workforce Ltd.
We think you need these skills to ace Technology Products Support Officer
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at We Are Workforce Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
