Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Truck Rental Branch Manager and manage rental fleet operations.
- Company: Fraikin is a leader in fleet management, focused on mobility solutions and customer satisfaction.
- Benefits: Enjoy 25 days annual leave, enhanced pension contributions, health plans, and training opportunities.
- Why this job: Join a dynamic team during an exciting time of digital transformation and alternative fuels.
- Qualifications: GCSE Maths and English or equivalent; previous admin experience; strong IT skills required.
- Other info: Full UK driving licence preferred; flexible approach to new methods is essential.
The predicted salary is between 26000 - 27000 £ per year.
Location: Bellshill
Hours: 40 hours per week
Salary: £26,000 - £27,000 per annum DOE
Monday to Friday - 08.30am - 16.30pm
Reward Package:
- 25 days annual leave + bank holidays
- Pension Scheme - Enhanced company contribution
- Perkbox
- Life Assurance
- Health Shield Cash Plan - Providing assistance and a contribution towards everyday healthcare bills such as Dental, Optical, Physiotherapy, Chiropody and Vaccinations for individual and dependents.
- Employee Assistance Program
- Enhanced Maternity Pay after 1 years service
- Company Sick Pay
- Training & Development Opportunities
- Service Awards
At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day. This means our focus is:
- Faster and agile fleet management
- Operational excellence
- Capture long term profitable customers
- United Group for stronger market leadership
- Secure our great people and our assets
We value the talents and ideas of everyone on our team, especially our new hires. We can’t wait to see what you’ll make happen. Our services provide a full range of solutions to enable total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management. It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation. We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus. We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together. Come and join us!
Role
We are currently recruiting for a Rental Controller to join our team based at our depot in Bellshill. The main purpose of the role would be to support the Truck Rental Branch Manager in maximising utilisation and profitability in line with Business KPI’s. Providing administrative support in the management of the Rental Fleet at the location. Scheduling Maintenance & management of recharges.
Job Purpose Summary:
- Take responsibility for lower level Employee Relation activities, this may include carrying out or assisting with informal absence management activities, managing performance, undertaking Return to Work interviews
- Ensure recharges are presented to the customer efficiently & accurately.
- Scheduling maintenance with internal & external repairers to meet customer service expectations & Business KPI’s
- Day to day operational duties including arranging delivery & collection of vehicles, raising rental agreements, completion of damage control sheets & checking vehicles at the start & end of hire with the customers
- Taking bookings from customers
- Planning & prioritising daily workload with the rental drivers to maximise utilisation & customer service expectations.
- Ensure that company drivers & customers completed/signed all hire related paperwork correctly.
- Provide a high standard of customer service to customers
- Arranging substitute vehicles with required by contract
- Escalating queries over repairs and costs as necessary
- Making sure all invoice queries are dealt with in a timely manner
- Making sure the vehicle availability list is produced daily and up to date
- Carry out vehicle filing on a weekly basis
- Ensure driver Tachograph card downloads are completed
- Maximising utilisation / increasing sales revenue by opening up new rental accounts & engaging with customers to agree to minimum 6 and/or 12 month term hires.
To be successful in this role you will need to be / have:
- GCSE Maths and English or (above Grade C) or appropriate vocational qualification
- Previous experience in a fast paced administrative role demonstrating a strong customer focus
- IT literate in particular MS Office
- Full and Clean UK Driving License (Class C + E preferred but not essential)
- Strong communication and negotiation skills
- Ability to interact confidently with customers, suppliers, be a team player, and build credibility with same
- Can demonstrate a flexible approach to new methods and improved systems
Rental Controller employer: We Are Workforce Ltd
Contact Detail:
We Are Workforce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Controller
✨Tip Number 1
Familiarise yourself with the fleet management industry, especially focusing on rental services. Understanding the current trends, such as alternative fuels and digital transformation, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the fleet management sector. Attend industry events or join relevant online forums to connect with people who can provide insights about the role and potentially refer you to opportunities at Fraikin.
✨Tip Number 3
Prepare to discuss your experience in administrative roles and how it relates to customer service. Be ready to share specific examples of how you've maximised efficiency or improved customer satisfaction in previous positions.
✨Tip Number 4
Showcase your IT skills, particularly with MS Office, during any discussions. Being able to demonstrate your proficiency in these tools will highlight your ability to manage the administrative aspects of the Rental Controller role effectively.
We think you need these skills to ace Rental Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Rental Controller position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in administrative roles and customer service. Emphasise any previous work that involved fleet management or similar tasks, as well as your IT skills, particularly with MS Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Fraikin's vision and how your skills align with their goals, especially regarding customer service and operational excellence.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Rental Controller role.
How to prepare for a job interview at We Are Workforce Ltd
✨Know the Company and Its Vision
Before your interview, take some time to research Fraikin and understand their vision of enabling mobility through fleet management. Familiarise yourself with their services and how they are navigating alternative fuels and digital transformation. This will show your genuine interest in the company.
✨Highlight Relevant Experience
Make sure to discuss your previous administrative roles and how they relate to the responsibilities of a Rental Controller. Emphasise your customer service skills and any experience you have with scheduling or managing logistics, as these are key aspects of the job.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service approach. Prepare examples from your past experiences where you successfully handled difficult situations or improved processes. This will demonstrate your capability to manage the day-to-day operational duties effectively.
✨Show Your Team Spirit
Since the role requires working closely with the Truck Rental Branch Manager and drivers, be ready to discuss how you work within a team. Share examples of how you've collaborated with others to achieve common goals, as this will highlight your ability to fit into their team-oriented culture.
