At a Glance
- Tasks: Provide technical support for cutting-edge construction technology and assist customers and teams.
- Company: Join McHale Komatsu, a leading construction equipment distributor in the UK.
- Benefits: Enjoy competitive salary, career development, and employee assistance programmes.
- Other info: Be part of a supportive team culture with excellent growth opportunities.
- Why this job: Work with innovative products that shape the future of construction technology.
- Qualifications: Strong technical aptitude, problem-solving skills, and good customer care abilities.
The predicted salary is between 30000 - 40000 £ per year.
Are you technically minded with strong customer support skills and an interest in construction technology and innovative equipment solutions? We’re looking for a Technology Products Support Officer to join our Komatsu Technology Team based at our Redditch Head Office. This is an exciting opportunity to work with cutting‑edge machine control and smart construction technology, supporting both customers and internal teams across the UK.
About McHale Komatsu
At McHale Komatsu, we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world’s most exciting and innovative equipment, including Intelligent Machine Control (iMC) technology and Hybrid Excavators, helping customers improve efficiency and reduce environmental impact. We’re passionate about supporting our local communities, developing our people, and creating an environment where enthusiastic and motivated individuals can build long‑term careers within a well‑respected and growing business. Known for our quality, innovation and friendly culture, we are always looking for talented people to join the team.
What you’ll be doing:
- Providing first‑line technical support for Komatsu Technology products, including Komatsu iMC machines, Smart Construction products, 3DMG and aftermarket systems such as Topcon, Trimble, Leica and Tilt Rotators
- Supporting customers and internal teams via telephone, email and remote access systems
- Assisting machine operators, engineers and sales teams with product and software queries
- Managing and responding to support requests through the ticketing system, ensuring agreed response targets are achieved
- Producing reports and analysis relating to customer support activity
- Building strong working relationships with customers and colleagues to deliver excellent customer service
- Supporting the continued growth and effective use of Komatsu technology products across the business
What we’re looking for:
Essential:
- Good knowledge of Microsoft Office packages, including Outlook and Excel
- Strong technical aptitude with excellent problem‑solving skills
- Good interpersonal and customer care skills
- Ability to work independently and manage workload effectively
- Proactive and organised approach
- GCSEs Grade A–C (or equivalent)
Desirable:
- Previous experience in a similar support or technical role
- Excellent IT skills
- Experience using CRM systems
- A consultative approach when supporting customers
- Basic understanding of GNSS/GPS technology within earthworks or civil engineering environments
- A willingness to continually learn and develop technical knowledge
Why join McHale Komatsu?
- Opportunity to work with industry‑leading technology and equipment
- Supportive and collaborative team environment
- Career development opportunities within a growing business
- Work with innovative products shaping the future of construction technology
- Be part of a reputable and well‑established organisation with a strong people‑focused culture
What we can offer you:
- Competitive Salary
- Employee Assistance Programme
- On the job training and progression
- Cycle2Work Scheme
- Company Pension Scheme
- Death in Service Benefit
Technology Products Support Officer in Redditch employer: We Are Workforce Ltd
At McHale Komatsu, we pride ourselves on being a leading employer in the construction equipment sector, offering a supportive and collaborative work environment at our Redditch Head Office. Our commitment to employee growth is evident through career development opportunities and comprehensive training, all while working with cutting-edge technology that shapes the future of construction. Join us to be part of a friendly culture that values innovation and community support, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Products Support Officer in Redditch
✨Tip Number 1
Get to know the company inside out! Research McHale Komatsu and their innovative technology products. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your technical knowledge! Brush up on your understanding of GNSS/GPS technology and other relevant tools. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the McHale Komatsu team.
We think you need these skills to ace Technology Products Support Officer in Redditch
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical aptitude in your application. We want to see how you can solve problems and support our innovative technology products, so don’t hold back on sharing relevant experiences!
Tailor Your Application:Take a moment to customise your CV and cover letter for the Technology Products Support Officer role. Mention specific skills and experiences that align with what we’re looking for, like your knowledge of Microsoft Office or any previous support roles.
Demonstrate Customer Care:Since this role involves supporting customers, it’s crucial to showcase your interpersonal skills. Share examples of how you've provided excellent customer service in the past, whether through phone, email, or face-to-face interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with McHale Komatsu!
How to prepare for a job interview at We Are Workforce Ltd
✨Know Your Tech
Make sure you brush up on the specific technologies mentioned in the job description, like Komatsu iMC machines and Smart Construction products. Familiarise yourself with how these technologies work and their benefits, as this will show your genuine interest and technical aptitude during the interview.
✨Customer Support Skills Matter
Since the role involves providing first-line technical support, think of examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss your approach to problem-solving and how you build relationships with customers, as this is key for the role.
✨Get Organised
Prepare a list of questions to ask about the company culture and the team you'll be working with. This shows that you're proactive and genuinely interested in how you can fit into their environment. Plus, it gives you a chance to assess if it's the right place for you too!
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member, focusing on common interview questions related to technical support roles. This will help you articulate your thoughts clearly and confidently, making a great impression when it’s your turn to shine.
