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- Tasks: Support customers through their insurance claims journey with empathy and professionalism.
- Company: Ferris UK, a family-led business focused on genuine customer service in construction.
- Benefits: Competitive salary, free parking, and holiday entitlement that increases with service.
- Why this job: Join a caring team and make a positive impact by restoring homes.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunities for personal development and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
At Ferris UK, our mission is simple: to bring genuine customer service to the construction industry. We specialise in insurance repair, reinstatement, and restoration projects—helping people put their homes or small businesses back together after fire, flood, and other damage. We’re a family-founded and led business with a reputation for doing things the right way. As we continue to grow, we’re looking for a Claims Handler who shares our values of care, quality, and outstanding customer service.
What you’ll be doing:
- Acting as a key point of contact for customers throughout the insurance claims journey
- Handling and administering insurance claims from first notification through to completion
- Providing clear, empathetic communication to customers during what can be a stressful time
- Liaising with insurers, surveyors, contractors, and internal teams to ensure smooth claim progression
- Maintaining accurate records, updating systems, and ensuring documentation is complete and compliant
- Supporting the wider operations team with general administrative duties
- Managing queries efficiently and professionally, always putting the customer first
What we’re looking for:
- Previous experience in customer service, claims handling, or administration (insurance or construction experience is desirable but not essential)
- Excellent communication skills, both written and verbal
- Strong organisational skills with great attention to detail
- Ability to manage multiple tasks and priorities in a fast‑paced environment
- A calm, professional, and empathetic approach to customer care
- Confident IT skills and experience using administrative systems
Why Join Ferris UK?
- Grow with Us – We invest in training and encourage continuous personal development
- Feel Valued – Competitive salary, free parking, holiday entitlement that grows with service (up to 5 extra days)
- Be part of something positive – Work with a company that’s redefining service in construction
- With a family business with genuine care for its people
Join Ferris UK and help restore homes, support people, and be part of a team that genuinely cares. Apply today and take the next step in your career with Ferris UK Ltd.
Claims Handler in Redditch employer: We Are Workforce Ltd
Contact Detail:
We Are Workforce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings at Ferris UK.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Remember, Ferris UK values genuine customer service, so share examples of how you've helped customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Ferris UK family.
We think you need these skills to ace Claims Handler in Redditch
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or claims handling. We want to see how you’ve made a difference for customers in the past, especially in stressful situations.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Take a moment to align your skills and experiences with what we’re looking for in the job description. Show us how you embody our values of care, quality, and outstanding customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at We Are Workforce Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Ferris UK Ltd. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Claims Handler, you'll be the face of the company for customers during stressful times. Prepare examples from your past experiences where you've demonstrated excellent customer service, empathy, and problem-solving skills. This will highlight your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to claims processing. Think about potential challenges you might face and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
