At a Glance
- Tasks: Help customers via webchat, email, SMS, and social media in a dynamic contact centre.
- Company: Join E.ON Next, a forward-thinking company focused on customer service excellence.
- Benefits: Enjoy a competitive salary, 22 days holiday, and wellness initiatives like desktop yoga.
- Other info: Be part of a fun, diverse team with opportunities for personal growth and development.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: Great communication skills and a passion for helping people are essential.
The predicted salary is between 17538 - 17936 £ per year.
Overview
Full Time - Working From Home - 37 hours per week
Start date: 29/11/2021
Permanent
£17538-£17936
Friday to Monday 12-10pm
You’ll be working in a contact centre environment helping our client service their customers through a new platform and digi-ops channels such as webchat, e-mail, SMS and social media.
The roles are full time, and you’ll need to be able to work shifts covering 4 days. Shifts are Friday to Monday 12-10pm
Responsibilities
The role:
Customer communication
We interact with our client customers in different ways, whether it is over the phone, via email, in writing or over webchat, we expect outstanding results and our Customer Advisors are the ones that deliver them. Because we do more.
Putting things right
Things don’t always go to plan, and with our clients customers we will always do what we can to put things right. Our Customer Advisors are confident adapting to work with customers in difficult situations and will always go the extra mile to make sure things are sorted.
Team Work
We know that we are stronger and better together, our teams give more and achieve more because they have each other. Whether they are adapting to a new process or going above and beyond to make sure that they get the job done, our Customer Advisors know they have the support of their team.
Love change
Change shows us that we are growing. Our Customer Advisors see change for the opportunity that it is and welcome any change to broaden their knowledge and skill set. Because flexibility creates opportunity.
Performance
Working towards targets and quality standards is a key part of the role, our Customer Advisors are always looking for opportunities to learn and improve on what they have done before. Because the more we learn, the more we achieve.
Personal development
Whether their next goal is to achieve their monthly target or to take the next step in their career, our Customer Advisors take pride in what they have already achieved and look forward to see what they can do next.
What you will bring
You: What will you bring to the role?
- You’ll love working with people, interacting with people and being challenged by people
- You’ll use great communication skills to get the best from a situation
- You’ll love learning, and take every opportunity to have feedback and use it to improve
- You’ll be organised and able to manage your own time and workload
- You’ll enjoy the challenge of working to targets and seeing you performance improve
- You’ll be comfortable using a PC and speaking over the phone
What we offer
- Competitive salary and bonus scheme
- 22 days holiday
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
- You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you’ll have support when things don’t go to plan
E.ON Next - Customer Advisor - Digi employer: We Are Workforce Ltd
E.ON Next is an exceptional employer that prioritises employee wellbeing and development, offering a competitive salary alongside a range of benefits including a pension scheme, peer recognition, and wellbeing initiatives. With a strong focus on teamwork and personal growth, our Customer Advisors thrive in a supportive and dynamic work environment, where every challenge is seen as an opportunity for learning and improvement. Working from home allows for flexibility, making it easier to balance personal and professional commitments while being part of a diverse and engaging workforce.
StudySmarter Expert Advice🤫
We think this is how you could land E.ON Next - Customer Advisor - Digi
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at We Are Workforce Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like We Are Workforce Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace E.ON Next - Customer Advisor - Digi
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to We Are Workforce Ltd:Your cover letter is your chance to shine! Tell us why you want to work at We Are Workforce Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at We Are Workforce Ltd!
How to prepare for a job interview at We Are Workforce Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
