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For Companies At a Glance
- Tasks: Help customers via webchat, email, SMS, and social media in a dynamic contact centre.
- Company: Join E.ON Next, a forward-thinking company focused on customer service excellence.
- Benefits: Enjoy a competitive salary, 22 days holiday, and wellness initiatives like desktop yoga.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: Great communication skills and a passion for helping people are essential.
- Other info: Be part of a fun, diverse team with opportunities for personal growth and development.
The predicted salary is between 17538 - 17936 £ per year.
Overview
Full Time – Working From Home – 37 hours per week
Start date: 29/11/2021
Permanent
£17538-£17936
Friday to Monday 12-10pm
You’ll be working in a contact centre environment helping our client service their customers through a new platform and digi-ops channels such as webchat, e-mail, SMS and social media.
The roles are full time, and you’ll need to be able to work shifts covering 4 days. Shifts are Friday to Monday 12-10pm
Responsibilities
The role:
Customer communication
We interact with our client customers in different ways, whether it is over the phone, via email, in writing or over webchat, we expect outstanding results and our Customer Advisors are the ones that deliver them. Because we do more.
Putting things right
Things don’t always go to plan, and with our clients customers we will always do what we can to put things right. Our Customer Advisors are confident adapting to work with customers in difficult situations and will always go the extra mile to make sure things are sorted.
Team Work
We know that we are stronger and better together, our teams give more and achieve more because they have each other. Whether they are adapting to a new process or going above and beyond to make sure that they get the job done, our Customer Advisors know they have the support of their team.
Love change
Change shows us that we are growing. Our Customer Advisors see change for the opportunity that it is and welcome any change to broaden their knowledge and skill set. Because flexibility creates opportunity.
Performance
Working towards targets and quality standards is a key part of the role, our Customer Advisors are always looking for opportunities to learn and improve on what they have done before. Because the more we learn, the more we achieve.
Personal development
Whether their next goal is to achieve their monthly target or to take the next step in their career, our Customer Advisors take pride in what they have already achieved and look forward to see what they can do next.
What you will bring
You: What will you bring to the role?
- You’ll love working with people, interacting with people and being challenged by people
- You’ll use great communication skills to get the best from a situation
- You’ll love learning, and take every opportunity to have feedback and use it to improve
- You’ll be organised and able to manage your own time and workload
- You’ll enjoy the challenge of working to targets and seeing you performance improve
- You’ll be comfortable using a PC and speaking over the phone
What we offer
- Competitive salary and bonus scheme
- 22 days holiday
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
- You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you’ll have support when things don’t go to plan
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E.ON Next - Customer Advisor - Digi employer: We Are Workforce Ltd
Contact Detail:
We Are Workforce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E.ON Next - Customer Advisor - Digi
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on E.ON Next. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and how you handle challenging situations.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to change in previous roles. E.ON Next values adaptability, so share examples of how you've embraced new processes or tackled unexpected challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace E.ON Next - Customer Advisor - Digi
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Advisor. Use keywords from the job description to show that you understand what we’re looking for.
Show Off Your Communication Skills: Since you'll be interacting with customers through various channels, it’s essential to demonstrate your communication prowess in your written application. Keep it clear, concise, and friendly – just like how we want our Customer Advisors to engage with clients!
Highlight Your Adaptability: We love candidates who embrace change! Share examples of how you've successfully adapted to new situations or challenges in the past. This will show us that you're ready to thrive in a dynamic environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at We Are Workforce Ltd
✨Know Your Customer Communication
Familiarise yourself with the different ways the company interacts with customers, like webchat, email, and social media. Prepare examples of how you've successfully communicated in similar situations, showcasing your ability to adapt your style to meet customer needs.
✨Embrace Change
Show that you’re open to change and can see it as an opportunity for growth. Think of a time when you had to adapt to a new process or system and explain how you handled it. This will demonstrate your flexibility and willingness to learn.
✨Team Player Mindset
Highlight your teamwork skills by sharing experiences where you collaborated effectively with others. Discuss how you support your colleagues and contribute to a positive team environment, as this role values strong team dynamics.
✨Performance and Targets
Be ready to discuss how you’ve worked towards targets in previous roles. Share specific examples of how you tracked your performance and made improvements, showing that you’re results-driven and committed to personal development.