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- Tasks: Engage with business customers to negotiate payment arrangements and provide top-notch service.
- Company: Join E.ON Next, a forward-thinking energy company with a focus on customer care.
- Benefits: Enjoy a competitive salary, bonus scheme, 22 days holiday, and wellness initiatives.
- Why this job: Make a real difference by helping customers while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in collections or customer service preferred.
- Other info: Be part of a fun, diverse team with opportunities for personal growth and community involvement.
The predicted salary is between 17538 - 17936 ÂŁ per year.
Full Time – Working From Home – 37 hours per week
Start date: 29/11/2021
Permanent
ÂŁ17538-ÂŁ17936
Monday to Friday 9AM-5PM
The partnership between Eon Next and Sigma began in 2020 this is mainly a collections-based role with some ad hoc administration duties.
We take and make daily inbound/outbound calls on a dialler to several business customers that are in arrears, and we are responsible for supporting Eon Next to increase their collections by negotiating arrangements with customers struggling to pay their balances
We provide customers with a first-class service and are fully focused on the customer whilst balancing the company process in with each conversation to deliver results. We are professional and take a “right first time” approach. We make sure we handle all calls according to the industry regulatory compliance.
Role Profile
- Excellent communication skills – both verbal and written – enabling you to build a strong rapport with our customers
- Demonstrate experience at excelling in a collections position with strong negotiation skills
- Confidence to manage own workload and any issues professionally and calmly
- Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs
- Be a fast learner, PC-literate and able to demonstrate excellent attention to detail, along with comfort with numerical calculations
- Confident with New technology
- Keeping up-to-date and accurate records of customer contact to ensure commitment to any follow up required and smooth liaison with internal departments for timely resolutions
- Working in a positive and co-operative manner with colleagues to solve customer issues and champion the needs of the customer
- Ensuring customers are comfortable and have a full understanding of the various processes which can feel complex and uncertain for them
- Making outbound contact with customers to proactively notify them of any outstanding balances on their accounts and the steps to resolve this
- Responsible for consistently meeting or exceeding personal quality and service targets and KPIs
- As you build your skills and knowledge, support colleagues with complex enquiries and suggest improvements to processes, systems etc
- Taking ownership for driving your own performance forward. Ensuring that you have a clear personal development plan in place with your manager and taking advantage of regular coaching sessions to improve personal results and your service to our customers
- Demonstrating your ability to work effectively as part of a Team, showing respect for others opinions alongside evidencing that you can positively influence your fellow Team members to take on new ideas, changes and best practices
What we offer
- Competitive salary and bonus scheme
- 22 days holiday
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
- You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you’ll have support when things don’t go to plan
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E.ON Next - Collections Advisor - SME employer: We Are Workforce Ltd
Contact Detail:
We Are Workforce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E.ON Next - Collections Advisor - SME
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on E.ON Next and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. Focus on building rapport and handling tricky situations calmly.
✨Tip Number 3
Be ready to showcase your negotiation skills! Think of examples from your past experiences where you successfully resolved issues or helped someone understand a complex process. This will demonstrate your ability to handle collections effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace E.ON Next - Collections Advisor - SME
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections Advisor role. Highlight your communication skills and any previous experience in collections or customer service. We want to see how you can bring your unique flair to our team!
Show Off Your Negotiation Skills: Since this role involves negotiating with customers, share specific examples of how you've successfully handled similar situations in the past. We love seeing real-life experiences that demonstrate your ability to balance customer needs with company processes.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at We Are Workforce Ltd
✨Know Your Stuff
Before the interview, make sure you understand E.ON Next's values and the role of a Collections Advisor. Familiarise yourself with common collections processes and regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've built rapport with customers in the past or handled difficult conversations. This will demonstrate your ability to connect with clients effectively.
✨Demonstrate Your Negotiation Prowess
Be ready to discuss your negotiation strategies. Think of specific instances where you successfully negotiated payment arrangements or resolved customer issues. Highlighting these experiences will showcase your skills and align with the job's requirements.
✨Emphasise Teamwork and Adaptability
E.ON Next values teamwork and adaptability, so be prepared to share examples of how you've worked collaboratively with colleagues. Discuss how you've adapted to changes in a fast-paced environment, as this will illustrate your ability to thrive in their dynamic setting.