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- Tasks: Engage with customers to negotiate payment arrangements and provide top-notch service.
- Company: Join E.ON Next, a dynamic company focused on customer satisfaction.
- Benefits: Competitive salary, bonus scheme, 22 days holiday, and wellness initiatives.
- Why this job: Make a real difference by helping customers manage their accounts while developing your skills.
- Qualifications: Strong communication and negotiation skills, with a knack for problem-solving.
- Other info: Be part of a fun, diverse team that celebrates your successes and supports your growth.
The predicted salary is between 17538 - 17936 ÂŁ per year.
Full Time – Working From Home – 37 hours per week
Start date:10/01/2022
Permanent
ÂŁ17538-ÂŁ17936
Monday to Friday 9AM-5PM
The partnership between Eon Next and Sigma began in 2020 this is mainly a collections-based role with some ad hoc administration duties.
We take and make daily inbound/outbound calls on a dialler to severalresidentialcustomersthat are in arrears, and we are responsible for supporting Eon Next to increase their collections by negotiating arrangements with customers struggling to pay their balances
We provide customers with a first-class service and are fully focused on the customer whilst balancing the company process in with each conversation to deliver results. We are professional and take a “right first time” approach. We make sure we handle all calls according to the industry regulatory compliance.
Role Profile
- Excellent communication skills – both verbal and written – enabling you to build a strong rapport with our customers
- Demonstrate experience at excelling in a collections position with strong negotiation skills
- Confidence to manage own workload and any issues professionally and calmly
- Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs
- Be a fast learner, PC-literate and able to demonstrate excellent attention to detail, along with comfort with numerical calculations
- Confident with New technology
- Keeping up-to-date and accurate records of customer contact to ensure commitment to any follow up required and smooth liaison with internal departments for timely resolutions
- Working in a positive and co-operative manner with colleagues to solve customer issues and champion the needs of the customer
- Ensuring customers are comfortable and have a full understanding of the various processes which can feel complex and uncertain for them
- Making outbound contact with customers to proactively notify them of any outstanding balances on their accounts and the steps to resolve this
- Responsible for consistently meeting or exceeding personal quality and service targets and KPIs
- As you build your skills and knowledge, support colleagues with complex enquiries and suggest improvements to processes, systems etc
- Taking ownership for driving your own performance forward. Ensuring that you have a clear personal development plan in place with your manager and taking advantage of regular coaching sessions to improve personal results and your service to our customers
- Demonstrating your ability to work effectively as part of a Team, showing respect for others opinions alongside evidencing that you can positively influence your fellow Team members to take on new ideas, changes and best practices
What we offer
- Competitive salary and bonus scheme
- 22 days holiday
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
- You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you’ll have support when things don’t go to plan
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E.ON Next - Collections Advisor employer: We Are Workforce Ltd
Contact Detail:
We Are Workforce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E.ON Next - Collections Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on E.ON Next and Sigma. Understand their values and how they approach customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with negotiating and handling tricky conversations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the position and helps keep you fresh in their minds.
We think you need these skills to ace E.ON Next - Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Collections Advisor role. Highlight your communication skills, negotiation experience, and any previous collections work to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to work with E.ON Next and how your background makes you the perfect candidate. Keep it friendly and professional, just like we do!
Show Off Your Attention to Detail: In a role where accuracy is key, make sure your application is free from typos and errors. Double-check everything before hitting send – we love candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at E.ON Next!
How to prepare for a job interview at We Are Workforce Ltd
✨Know Your Stuff
Before the interview, make sure you understand E.ON Next's values and the role of a Collections Advisor. Familiarise yourself with common collections processes and regulations, as well as the challenges customers face when in arrears. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios you could encounter, such as negotiating payment arrangements or explaining complex processes to customers. This will help you feel more prepared and relaxed during the actual interview.
✨Showcase Your Negotiation Skills
Be ready to discuss your previous experience in collections or similar roles. Prepare examples where you've successfully negotiated with customers or resolved conflicts. Highlight how you balanced customer needs with company policies, as this aligns perfectly with what E.ON Next is looking for.
✨Demonstrate Team Spirit
E.ON Next values teamwork, so be prepared to talk about how you've collaborated with colleagues in the past. Share specific instances where you’ve positively influenced team dynamics or contributed to a collective goal. This will show that you can work well with others and are committed to creating a supportive work environment.