At a Glance
- Tasks: Manage customer orders and resolve enquiries in a fast-paced logistics environment.
- Company: Join a growing and successful logistics business in Droitwich.
- Benefits: Competitive salary, ongoing training, and a supportive team atmosphere.
- Other info: Enjoy a dynamic role with opportunities for career development.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 14.61 - 14.61 £ per hour.
Location: Droitwich
Salary: £14.61 per hour | £30,000 per annum
Hours: 40 hours per week, Monday to Friday, with occasional weekend working
Contract: Permanent, Full-Time
Join Our Team
We are looking for a motivated and customer-focused Customer Service Coordinator to join our busy warehouse and transport operation in Droitwich. This is a fantastic opportunity for someone who enjoys building strong customer relationships, solving problems, and working in a fast-paced logistics environment.
As the first point of contact for our customers, you will play a key role in ensuring the smooth receipt, storage, movement, and distribution of stock while delivering an outstanding customer experience.
Key Responsibilities
- Manage customer orders, ensuring quantity accuracy and communicating delivery timelines with depot staff.
- Act as the first point of contact for customer and supplier enquiries.
- Investigate and resolve customer complaints, escalating issues where appropriate.
- Build and maintain strong relationships with customers and suppliers.
- Ensure customer requirements are processed accurately, efficiently and within agreed timescales.
- Support continuous improvement initiatives to enhance customer experience and operational performance.
- Maintain accurate records and update internal systems and reports.
- Produce customer KPI reports and performance data.
- Collate accurate information to prepare customer invoices.
- Work closely with warehouse and transport teams to ensure excellent service delivery.
- Promote and maintain a safe working environment in line with company Health & Safety policies.
About You
We're looking for someone who has:
- Excellent communication and customer service skills, with the ability to build rapport and demonstrate empathy.
- Previous experience in a customer service, logistics, transport or warehouse administration role.
- Strong organisational skills with excellent attention to detail.
- The ability to prioritise workload and work effectively under pressure.
- Confidence using Microsoft Office and internal business systems.
- A proactive approach to problem-solving and continuous improvement.
- A positive attitude and the ability to work both independently and as part of a team.
What We Offer
- Competitive salary of £14.61 per hour (£30,000 per annum).
- 40-hour working week, Monday to Friday, with occasional weekend working.
- Ongoing training and career development opportunities.
- Supportive, friendly team environment.
- Opportunity to join a growing and successful business where your contribution is valued.
Customer Service Co-Ordinator employer: We Are Workforce Ltd
Ferris UK Ltd is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in Redditch, the company provides competitive salaries, a company vehicle, and ongoing training, making it an ideal place for skilled Bathroom Fitters and Tilers to thrive in their careers while enjoying the benefits of working in a family-run environment.
