Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with gas supply queries via phone, email, and letter.
- Company: Independent energy company based in Nottingham with a friendly team.
- Benefits: Competitive salary up to £17,300, 25 days holiday plus bank holidays.
- Other info: Potential for a permanent role after maternity cover.
- Why this job: Join a supportive team and make a real difference for customers.
- Qualifications: Good PC skills and clear communication abilities required.
The predicted salary is between 17300 - 17300 £ per year.
An exciting opportunity has arisen for a Customer Service Advisor to join an independent energy company based in Nottingham on a maternity cover basis. In return, we offer a competitive salary of up to £17300 per annum and benefits to include 25 days holiday plus bank holidays.
We are licensed by the national energy regulator Ofgem to supply gas to domestic and business customers across Great Britain. The Customer Service Advisor will be part of a small office-based team that deals with gas customers by phone, email and letter. A key part of our service is that customers can get through quickly to someone who can help them with the reason for their call, and this team is where this is delivered. You will almost always be having a real conversation, not following a script.
The team also carries out operational processes, including administering gas supply switches and meter readings. This involves a variety of regular tasks, including requesting and recording information from customers (such as meter readings) and the handling of customer requests and queries.
The successful Customer Service Advisor will have:
- Good PC skills including experience of using a variety of desktop software including Excel, Outlook, Word and in-house tools
- Some energy industry knowledge which can be learnt on the job
- Ability to communicate clearly and effectively in English, both verbally and in writing
- Ability to assimilate and use relevant technical and industry knowledge
- Good personal organisation, the ability to work both alone and in a team, and inexhaustible patience
The hours of work are 37.5 per week, Monday to Friday. At present, our customer service opening hours are Monday to Friday from 9 am to 5 pm. This position is for maternity cover; however, there may be the possibility of a permanent role. This role would suit an experienced Customer Service Advisor, Contact Centre Assistant or Customer Care Representative.
Please apply online to be considered for the Customer Service Advisor role.
Customer Service Advisor - Test employer: We Are Workforce Ltd
Contact Detail:
We Are Workforce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Test
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of talking with customers, try role-playing common customer scenarios with a friend to boost your confidence and clarity.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully handled customer queries or complaints, as this will demonstrate your capability in real conversations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor - Test
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your ability to communicate clearly and effectively. Use your written application to show us your knack for clear communication – think of it as your first conversation with us!
Highlight Your Tech Savvy: We’re looking for someone who’s comfortable with various desktop software. Mention any experience you have with Excel, Outlook, or other tools that could be relevant. This will help us see that you’re ready to hit the ground running!
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep your application professional. Show us your personality, but also ensure that your writing is polished and free from errors. A well-presented application speaks volumes about your attention to detail!
How to prepare for a job interview at We Are Workforce Ltd
✨Know Your Stuff
Familiarise yourself with the energy industry basics. Brush up on common terms and processes related to gas supply, as this will show your interest and understanding of the role.
✨Show Off Your Communication Skills
Since you'll be dealing with customers directly, practice clear and effective communication. Think about how you can convey complex information simply and be ready to demonstrate this during the interview.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've handled customer queries or complaints in the past. Highlight your patience and ability to think on your feet, as these are crucial for a Customer Service Advisor.
✨Be Organised and Ready
Bring along any necessary documents, like your CV and references, and have a list of questions ready. This shows you're organised and genuinely interested in the position, which can make a great impression.