At a Glance
- Tasks: Manage key accounts and ensure top-notch customer service while driving operational excellence.
- Company: Join a Great Place To Work award-winning company focused on employee wellbeing.
- Benefits: Enjoy 25 days annual leave, company car, health cash plan, and enhanced maternity leave.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Be the main point of contact for customers and make a real impact in the commercial vehicle industry.
- Qualifications: Experience in customer management and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
This is a Northern Region based role covering Lancashire, Merseyside, Yorkshire and Tyneside Areas. Weekly hours: 37.5 Shift: Mon - Fri, 9am-5pm, 30 mins unpaid lunch.
Job Purpose Summary
To key account manage a portfolio of National and North England based customers to ensure the delivery of excellent customer service in a profitable & contractually compliant manner. The role will be the main point of contact for the customer, will develop the relationship with the customer and work with the Customer Service Delivery Teams to deliver operational excellence.
Job Specific Responsibilities and Accountabilities
- To carry out monthly customer review meetings held reviewing performance against contract.
- Manage SLAs in line with Contract working with Operational Team to ensure they are met.
- To develop a culture of cross-selling within our product base to our customers.
- To enhance the relationship development within our customer base.
- Regularly review and manage the collection of recharges.
- Work closely with Internal Stakeholders and customer to drive technology roadmap.
- Undertake reviews in order to draw conclusions on queries & bad debt.
- Monitor compliance events.
- Review & provide customer MI Packs.
- Ensure we have a clear customer experience through the pre-planning of appointments / attendance of planned customer meetings using correct protocols.
- Log & update Salesforce on a regular basis.
- Ensure customer information, contractual information and operating details are correct and updated where necessary on M3.
- Work closely with Technical Team to identify underperforming repairs ensuring that action plans are implemented and manage the corrective measures.
- Participate in the development of tender responses if required.
- Manage any customer complaints ensuring responses in line with agreed SLAs and root cause is carried out.
Person Specification
- Previous experience within a customer management role is essential.
- A substantial knowledge of the commercial vehicle industry, in particular Contract Hire & Fleet Management.
- Relationship Management including high levels of influencing & persuasion skills.
- Proven technical knowledge gained through experience or qualification.
- Verbal and numerical skills both written and oral.
- Experience of budgetary cost management.
- Strong communication skills both verbal and written.
- Sound commercial awareness.
- Familiar with Salesforce or other Customer Relationship Management tools.
- Proven experience to manage suppliers to agreed KPI’s.
- Flexible attitude to working hours.
- Fully competent in Computer literacy (Office 365/Excel/Word/Powerpoint/M3).
- Current clean driving licence.
What can you expect from working at Fraikin?
We care about our employee's experiences at work and recognise the positive impact that a great working environment can have on that. This is why we are proud to have won the Great Place To Work award 2 years running. And as part of our ongoing commitment to employee wellbeing we can boast about our great benefits:
- 25 days annual leave.
- Company sick pay.
- Enhanced Maternity Leave.
- Company Car.
- Health Cash Plan with Health Shield.
- Perkbox.
- 5% employer pension contribution.
- Life Assurance.
Key Account Manager in Coventry employer: We Are Workforce Ltd
Fraikin is an exceptional employer, recognised as a Great Place To Work for two consecutive years, offering a supportive and dynamic work environment. Employees benefit from 25 days of annual leave, enhanced maternity leave, and a health cash plan, alongside opportunities for professional growth within the commercial vehicle industry. With a focus on employee wellbeing and a culture that values strong relationships, working as a Key Account Manager in the Northern Region provides a rewarding career path in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Fraikin. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that Key Account Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in customer management. This will help you showcase why you're the perfect fit for the team!
✨Tip Number 3
Practice your pitch! Be ready to discuss your previous experiences in managing customer relationships and how you've successfully met SLAs. Highlight your skills in influencing and persuasion – these are key for a Key Account Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Key Account Manager in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in customer management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer relationships and met SLAs in the past. We love a good story!
Showcase Your Technical Skills:Since the role requires technical knowledge, don’t forget to mention your experience with tools like Salesforce and your proficiency in Office 365. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at We Are Workforce Ltd
✨Know Your Customer Inside Out
Before the interview, research the company’s key accounts and their specific needs. Understand their business model and how your role as a Key Account Manager can enhance their experience. This will show that you’re proactive and genuinely interested in their success.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you successfully managed customer relationships. Highlight your influencing and persuasion skills, as well as any strategies you used to cross-sell products. This will demonstrate your capability to develop strong partnerships.
✨Be Ready to Discuss SLAs and Compliance
Familiarise yourself with Service Level Agreements (SLAs) and compliance standards relevant to the role. Be prepared to discuss how you’ve managed these in previous positions and how you would ensure they are met in this new role. This shows you understand the importance of operational excellence.
✨Demonstrate Your Technical Knowledge
Brush up on your technical knowledge related to the commercial vehicle industry and fleet management. Be ready to discuss how you’ve applied this knowledge in real-world scenarios, especially when working with internal teams to drive improvements. This will set you apart as a candidate who can bridge the gap between customers and technical teams.
