At a Glance
- Tasks: Lead the parts department, ensuring excellent customer service and efficient stock management.
- Company: Join McHale Komatsu, a top UK construction equipment distributor with a supportive culture.
- Benefits: Enjoy competitive salary, up to 27 days leave, and ongoing training opportunities.
- Other info: Dynamic work environment with career progression and a friendly team.
- Why this job: Be part of a growing team and make a real impact in the construction industry.
- Qualifications: Experience in parts roles, strong customer service skills, and good IT knowledge.
The predicted salary is between 37000 - 40000 £ per year.
- Parts Supervisor
- Cardiff Depot | Full-time | 40 hours per week (Monday-Friday, 8:00am-5:00pm)
- Join Mc Hale Komatsu
At Mc Hale Komatsu, we're proud to be one of the UK's leading construction equipment distributors, representing one of the world's most respected machinery brands.
We supply industry-leading construction equipment, including Intelligent Machine Control (i MC) technology and Hybrid Excavators, helping our customers work smarter, safer and more efficiently.
As our business continues to grow, we're looking for an enthusiastic and proactive Parts Supervisor to join our Cardiff depot.
This is an excellent opportunity for someone who enjoys building strong customer relationships, takes ownership of their work and wants to be part of a supportive and growing business.
The Role
Reporting to the Branch Manager, you'll be responsible for leading the day-to-day operation of the parts department, ensuring customers receive an outstanding service whilst supporting the depot's service and sales teams.
You'll play a key role in identifying the correct parts, managing stock effectively and building lasting relationships with customers.
We're looking for someone who enjoys taking the initiative, spotting opportunities to improve processes and helping to drive parts sales through excellent service.
Key Responsibilities
- Build strong, professional relationships with customers, understanding their requirements and providing expert parts advice.
- Identify and source the correct parts efficiently, ensuring customer downtime is kept to a minimum.
- Supervise the day-to-day operation of the parts department.
- Pick, pack and dispatch customer orders accurately and efficiently.
- Receive deliveries, checking parts and documentation before storing stock correctly.
- Manage stock levels and ensure effective stock control.
- Process warranty claims, parts returns and supplier returns.
- Resolve invoice queries promptly and professionally.
- Work closely with the Service and Sales teams to support the smooth running of the depot.
- Identify opportunities to improve processes, customer service and parts sales.
- Maintain high standards of housekeeping, organisation and health & safety.
About You
We're looking for someone who enjoys working with customers and takes pride in delivering an excellent service.
You’ll ideally have
- Previous experience within a Parts Advisor, Parts Supervisor or similar parts role.
- Experience identifying mechanical or construction equipment parts (essential).
- Excellent customer service and relationship-building skills (essential).
- A proactive approach with the confidence to take ownership of the department.
- Good commercial awareness and problem-solving ability.
- Strong organisational skills and attention to detail.
- The ability to prioritise workload and remain calm under pressure.
- Good IT skills, including Microsoft Office.
- Warehouse or stock control experience.
- A Forklift Licence would be advantageous, although training can be provided.
What We Offer
- Competitive salary
- Company pension scheme
- Up to 27 days annual leave (linked to service), plus Christmas shutdown
- Ongoing training and development
- Career progression opportunities
- Supportive and friendly team environment
- Employee Assistance Programme
- Employee referral scheme
- Free on-site parking
Ready to join the team?
If you're customer-focused, organised and proactive, and you're looking to build a long-term career with a leading construction equipment distributor, we'd love to hear from you.
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Parts Supervisor in Cardiff employer: We Are Workforce Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Parts Supervisor in Cardiff
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like We Are Workforce Ltd and learning about the latest trends in the industry.
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Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at We Are Workforce Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like We Are Workforce Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Parts Supervisor in Cardiff
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to We Are Workforce Ltd:This is your chance to really connect with the team at We Are Workforce Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at We Are Workforce Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with We Are Workforce Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show We Are Workforce Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at We Are Workforce Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
