At a Glance
- Tasks: Manage vehicle breakdowns and ensure top-notch customer service while controlling costs.
- Company: Join a dynamic team in a hybrid role at a leading vehicle management company.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Work in a supportive environment with training and development opportunities.
- Why this job: Make a real difference by helping customers stay on the road with effective solutions.
- Qualifications: Experience as an LGV technician or workshop controller is preferred.
The predicted salary is between 30000 - 40000 £ per year.
This is a hybrid office based role in Coventry. (3 days office /2 days home working) Weekly hours: 37.5 Shift: Mon - Fri, covering an 8hr shift between 6am-8pm, 30 mins unpaid lunch.
Duties:
- The main requirements of this role are to ensure vehicle breakdowns, defects and tyre incidents are managed on a best cost, service level and quality basis.
- Ensure incidents are fully evaluated before the appropriate course of action is applied.
- Work with the main dealer network and independent garages to make sure breakdowns, defects and tyre incidents are fully evaluated.
- Maintain a high customer service level and manage costs.
- Authorise and control the cost of all relevant work to our customer’s vehicles in line with standards and agreements.
Job Purpose Summary:
- You will be working in an office environment where you will provide technical support to customers, both internal and external, over the telephone.
- Effective communication is key to ensure vehicle issues are resolved allowing our customers to be on the road as much as possible.
- Delivery of cost‑effective breakdown and tyre solutions to satisfy customer needs within Fraikin maintenance budgets and agreed customer service KPIs.
- Adhere to all statutory requirements regarding fire, health, safety and hygiene.
- Participate in cross / multi‑skilled training within your department or other departments as deemed appropriate by your manager.
- Carry out any reasonable instruction as directed by a manager (or Director).
- Always deal with all internal and external customers in a professional and courteous manner.
- Maintain a high level of dress and appearance, adhering to PPE where the role requires this.
- Attend any training sessions as requested and adhere to all company regulations.
- From time to time you may be required to carry out duties outside the normal sphere of work as may be reasonably requested by Management.
Person Specification:
- Time served as an LGV technician and/or workshop controller with an extensive knowledge of maintenance standards for LGV and HGV vehicles, along with previous experience of breakdown and tyre management.
- Previous experience (or similar) within a high‑pressure control room environment dealing with emergency and non‑emergency vehicle assistance.
- Knowledge and understanding of supporting legal and legislation requirements related to the tyre and breakdown incident management regulations e.g. PAS43.
- An excellent communicator at all levels.
- Preference would be given to candidates with prior exposure to P.
Breakdown Controller employer: We Are Workforce Ltd
Fraikin is an exceptional employer that values its employees by offering a hybrid working model in Coventry, promoting a healthy work-life balance. With a strong focus on professional development and cross-training opportunities, employees are encouraged to grow their skills in a supportive environment. The company fosters a culture of teamwork and customer service excellence, ensuring that every team member plays a vital role in delivering high-quality solutions to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Controller
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can clearly explain technical issues and solutions. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at StudySmarter!
We think you need these skills to ace Breakdown Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Breakdown Controller role. Highlight your experience with vehicle maintenance and breakdown management, as well as any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us maintain high customer service levels. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture while you’re at it!
How to prepare for a job interview at We Are Workforce Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of LGV and HGV maintenance standards. Familiarise yourself with breakdown and tyre management regulations, especially PAS43. This will show that you're not just a candidate, but someone who understands the technical side of the role.
✨Communication is Key
Since this role involves providing technical support over the phone, practice your communication skills. Think about how you can explain complex issues clearly and concisely. Maybe even role-play with a friend to get comfortable with potential scenarios.
✨Customer Service Focus
Prepare examples of how you've maintained high customer service levels in previous roles. Think about times when you resolved issues effectively or went above and beyond for a customer. This will demonstrate your commitment to keeping customers on the road.
✨Dress to Impress
Even though it's a hybrid role, make sure you present yourself well during the interview. Dress professionally, as first impressions matter. It shows that you take the opportunity seriously and are ready to represent the company in a professional manner.
