Job summary
Join us as a Service Administrator in Stoke-on-Trent. Our team based in Stoke-on-Trent are seeking an experienced full time Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you. Please use the linked job description to support your application.
Main duties of the job
We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service. This role will be primarily based within our Criminal Justice team, providing vital administrative support to ensure the smooth and effective delivery of this part of the service. You will work closely with key partners, including prisons, custody suites, and probation services, to support information sharing and maintain accurate data records. Responsibilities will include managing trackers that monitor client journeys as they engage with community support, handling calls via our dedicated Criminal Justice phone line (including those referred directly from court settings), and assisting with the printing and coordination of prescriptions for clients seen within the Criminal Justice pathway. You may also provide wider administrative support to the service, such as front-of-house duties, meeting and greeting, and assisting with the main service phone line. This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum.
About us
WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.
Job description
Job responsibilities
About the Role Join us as a Service Administrator in Stoke-on-Trent. Our team based in Stoke-on-Trent are seeking an experienced full time Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you. Please use the linked job description to support your application. This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum. As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website. Closing date: 8th November 2026. Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role. Job Opportunity We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service. This role will be primarily based within our Criminal Justice team, providing vital administrative support to ensure the smooth and effective delivery of this part of the service. You will work closely with key partners, including prisons, custody suites, and probation services, to support information sharing and maintain accurate data records. Responsibilities will include managing trackers that monitor client journeys as they engage with community support, handling calls via our dedicated Criminal Justice phone line (including those referred directly from court settings), and assisting with the printing and coordination of prescriptions for clients seen within the Criminal Justice pathway. You may also provide wider administrative support to the service, such as front-of-house duties, meeting and greeting, and assisting with the main service phone line. This role is full time and permanent, working 37.5 hours per week. The salary is £26,250 per annum. Essential Skills The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders. We'd be excited to see the following in your application:
About Company WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them. Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you. DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Please note that you will be required to provide 3 years worth of references and where applicable, undergo an enhanced DBS check, to be considered for a role at WithYou. Please review our recruitment FAQs before submitting your application. Internal Applicants - please note that fixed term roles will be offered as secondments. Benefits
Person Specification
Qualifications
Essential
- The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
- We'd be excited to see the following in your application:
- experience of providing great administrative support in a busy environment
- the ability to communicate effectively with a wide range of people
- to be confident working in a team environment and able to work collaboratively
- a good level of Maths and English (verbal and written)
- to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
- good analytical skills with an eye for detail
- a can do, positive attitude
- excellent IT skills, including database management and be comfortable using digital media
Experience
Essential
- The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
- We'd be excited to see the following in your application:
- experience of providing great administrative support in a busy environment
- the ability to communicate effectively with a wide range of people
- to be confident working in a team environment and able to work collaboratively
- a good level of Maths and English (verbal and written)
- to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
- good analytical skills with an eye for detail
- a can do, positive attitude
- excellent IT skills, including database management and be comfortable using digital media
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
We Are With You
Address
Stoke-on-Trent
ST1 5BY
United Kingdom
Employer's website
https://www.wearewithyou.org.uk/ (Opens in a new tab)
Service Administrator - Criminal Justice Team in Stoke-on-Trent employer: We Are With You
WithYou is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both staff and service users. As a Safeguarding Manager in Rotherham, you will have the opportunity to make a meaningful impact while enjoying benefits such as flexible working, generous leave policies, and a commitment to employee growth and development. Join us in our mission to provide vital support to those facing challenges with drugs, alcohol, and mental health, and be part of a team that truly values your contributions.
