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- Tasks: Lead a team providing support to individuals and families affected by substance misuse.
- Company: Join WithYou, a compassionate organisation dedicated to recovery and support.
- Benefits: Enjoy 28 days leave, flexible working, and a £500 referral bonus.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and knowledge of drug and alcohol support services.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
The predicted salary is between 32000 - 38000 £ per year.
You will be based in our South Ayrshire service, which provides emotional and practical support to individuals and families affected by alcohol and drug use. Our teams work with people at every stage of their recovery journey, providing evidence‑based psychosocial interventions, helping clients build resilience, exploring the root causes of substance misuse and achieving meaningful change.
Services include:
- Recovery Service
- Family Support Service
- Connect4Change (in partnership with NHS Ayrshire & Arran and Ayrshire Council on Alcohol)
- Recovery Out of Alcohol and Drugs Support Service (ROADS) (in partnership with RecoveryAyr and Barnardo's)
As Service Manager, you will be responsible for collaboratively leading the service to ensure high performance by meeting targets and KPIs, creating a supportive and inclusive environment, supporting staff in high‑performing recovery work, overseeing quality assurance and safeguarding, and managing competing demands and tight timescales. You will work closely with the Head and Director of Service Delivery to ensure clear communication and a mutually agreed delivery of service.
Essential responsibilities
- Lead and develop a cohesive team, providing clear direction aligned with organisational aims.
- Maintain and build the service profile externally, acting as a strong advocate for WithYou.
- Ensure safeguarding of service users, sharing concerns and implementing appropriate interventions.
- Build strong relationships with other agencies to deliver comprehensive support.
- Support staff development, motivation and retention.
- Oversee quality assurance and meet service KPIs.
Qualifications and experience
- SSSC Registered Managers qualification or equivalent (or willingness to complete).
- Proven track record of managing and supervising others.
- Experience in drug and alcohol support services, or equivalent social care setting.
- Experience of partnership working within multidisciplinary teams.
- Experience of working within community‑based services.
- Strong interpersonal and communication skills, both verbal and written.
- Demonstrated motivational leadership and ability to inspire others.
Employment details
- Permanent, full‑time role (37.5 hours per week, Monday–Friday 9am–5pm, with some evening and weekend flexibility).
- Salary: £38,000 – £44,000 per annum.
- Closing date: Friday 6 February 2026.
Benefits
- 28 days annual leave, plus bank holidays.
- One extra day off for your birthday or a special occasion.
- Enhanced maternity, paternity and adoption leave.
- Two days paid volunteer leave per year.
- Auto‑enrolment into the pension scheme.
- Access to a Blue Light Card for savings on high‑street and online brands.
- Flexible working opportunities and wellbeing resources.
- Refer‑a‑Friend scheme – £500 bonus for successful referrals after 6 months probation.
Inclusive recruitment statement
WithYou welcomes applications from all backgrounds, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. We are a Disability‑Confident Employer and run guaranteed interview schemes for Veterans and candidates with disabilities who meet the essential criteria.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Service Manager (Ref:0083ZD) employer: We Are With You
Contact Detail:
We Are With You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (Ref:0083ZD)
✨Tip Number 1
Network like a pro! Reach out to your connections in the field of drug and alcohol support services. Attend local events or workshops where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of how you've led teams or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Research the company! Familiarise yourself with WithYou’s mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the WithYou family.
We think you need these skills to ace Service Manager (Ref:0083ZD)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and working within drug and alcohol support services. We want to see how your skills align with our mission at WithYou!
Showcase Your Leadership Skills: As a Service Manager, you'll need to inspire and motivate your team. Use your application to share examples of how you've successfully led teams in the past and created supportive environments.
Highlight Your Communication Skills: Strong verbal and written communication is key for this role. Be sure to demonstrate your ability to communicate effectively in your application, whether through clear language or by providing relevant examples.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to the right people and shows your enthusiasm for joining our team at WithYou!
How to prepare for a job interview at We Are With You
✨Know the Service Inside Out
Before your interview, make sure you thoroughly understand the services offered by the organisation. Familiarise yourself with their Recovery Service, Family Support Service, and other initiatives. This will not only show your genuine interest but also help you articulate how your experience aligns with their mission.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, motivated staff, or managed competing demands. Highlight how you can create a supportive environment that aligns with the organisation's aims.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to safeguarding service users or managing tight deadlines. Practising your responses will help you feel more confident during the interview.
✨Build Connections with the Interviewers
During the interview, focus on building rapport with your interviewers. Use your strong interpersonal skills to engage them in conversation. Ask insightful questions about their work culture and how they support staff development, showing that you're not just interested in the role but also in being part of their team.
