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- Tasks: Provide essential admin support to our community drug and alcohol service.
- Company: Join WithYou, a leading charity making a real difference in people's lives.
- Benefits: Enjoy flexible working, extra days off, and a great pension scheme.
- Why this job: Be part of a passionate team helping over 100,000 people each year.
- Qualifications: Strong admin skills, attention to detail, and a positive attitude are key.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Join us as a Service Administrator in Stoke-on-Trent. Our team in Stoke-on-Trent are seeking an experienced Administrator to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.
As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year.
We are seeking a motivated and organised Administrator to support our busy community drug and alcohol service. This is a key role providing essential administrative support to ensure smooth service delivery. You’ll be responsible for managing referrals, maintaining accurate records, and supporting team communications. There’s great variety in this role ranging from greeting clients, minuting meetings, maintaining our data quality to processing assessments and providing clinical administrative support.
The role is permanent and full time working 37.5 hours per week Monday to Friday with some evening and Saturday working as required.
Essential SkillsThe ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
To do this job successfully, you will need:
- Experience of providing great administrative support in a busy environment
- The ability to communicate effectively with a wide range of people
- To be confident working in a team environment and able to work collaboratively
- A good level of Maths and English (verbal and written)
- To be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
- Good analytical skills with an eye for detail
- A can do, positive attitude
- Excellent IT skills, including database management and be comfortable using digital media
- Some flexibility with working hours and location from time to time
If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential.
WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them. Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.
Benefits- An extra day off for your birthday or a special occasion of your choice
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role!
Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period.
Service Administrator Ref:0084ZD employer: We Are With You
Contact Detail:
We Are With You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator Ref:0084ZD
✨Tip Number 1
Get to know the company! Research WithYou and understand their mission. When you show genuine interest in what they do, it’ll shine through in your conversations and interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your skills match the role of Service Administrator and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Service Administrator Ref:0084ZD
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Administrator role. Highlight your relevant experience in administration and how it aligns with our mission at WithYou. We want to see how you can contribute to our team!
Showcase Your Skills: Don’t forget to emphasise your IT skills and attention to detail in your application. Mention any specific software or tools you’ve used that relate to database management or administrative tasks. We love a candidate who knows their stuff!
Be Personable: Since this role involves interacting with clients and team members, let your personality shine through! Share examples of how you've effectively communicated with diverse groups in previous roles. We’re looking for someone who can connect with others easily.
Apply Early!: Remember, the closing date is 20th November 2025, but we might close applications sooner if we get a lot of interest. So, don’t wait around! Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at We Are With You
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities like managing referrals and supporting team communications. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks. Be ready to discuss how you prioritised your workload and maintained accuracy in a busy environment.
✨Communicate Effectively
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Think of scenarios where you’ve had to communicate with diverse groups and how you adapted your style to suit different audiences.
✨Demonstrate Your Passion
The organisation values a positive attitude and a passion for helping others. Be prepared to share why you’re interested in working with vulnerable individuals and how your values align with the charity's mission. Authenticity goes a long way!