Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide efficient administrative support and interact with clients on their recovery journey.
- Company: Join a leading charity making a real difference in mental health and substance use.
- Benefits: 28 days annual leave, extra day off for your birthday, and flexible working opportunities.
- Why this job: Be part of a supportive team helping over 100,000 people each year.
- Qualifications: Experience in an office environment and excellent IT skills required.
- Other info: Inclusive culture welcoming diverse backgrounds and experiences.
The predicted salary is between 30000 - 42000 £ per year.
All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Our team in Redcar and Cleveland are seeking an experienced administrator, to provide a comprehensive and efficient administrative service. Do you pride yourself on great organisation skills, with an eye for detail and a methodical ‘can do’ attitude? If yes, then we would love to hear from you.
As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year.
Our service provides drug and alcohol services for adults, young people and families across Redcar and Cleveland as a member of the THRIVE partnership. WithYou is proud to be the lead provider of THRIVE, which is an Integrated Domestic Abuse and Substance Use (IDAS) partnership.
We’re looking for someone who is confident in using computers, as the postholder will use multiple web-based systems for recording client interactions and generating prescriptions, particularly in Excel and Google Sheets. The successful applicant would also have the experience or confidence to work on a public facing front desk where they would interact with our clients on a daily basis. These interactions can be challenging at times but also incredibly rewarding as you will have the opportunity to see how our clients progress through their recovery journey first hand.
As part of this role, you will:
- Proactively support the smooth running of the administrative functions within the service
- Be responsible for welcoming clients to our service
- Maintain and create record-keeping systems as required
- Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems
- Support the service to meet local health and safety requirements
- Generate prescriptions in preparation for signing by relevant clinicians
- Support the management team in maintaining high levels of data quality and information management
- Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events
- Be responsible for taking, transcribing and distributing formal minutes for meetings
This is a permanent contract and will work 37.5 hours per week.
We’ll be excited to see evidence of the following in your application:
- Demonstrable experience of working in an office environment
- The ability to work effectively in a team and/or on their own
- A successful track record of providing an efficient and reliable administrative support
- The ability to build relationships with internal and external stakeholders
- Excellent IT skills, including Google and Microsoft packages and digital media
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
28 days annual leave, plus bank holidays
An extra day off for your birthday or a special occasion of your choice
Enhanced maternity, paternity and adoption leave
2 days paid volunteer leave per year
Auto-enrollment into We Are With You’s pension scheme
Access to a Blue Light Card - giving you great savings on big high-street and online brands
Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period.
Service Administrator (Ref: 0085ZA) in Redcar employer: We Are With You
Contact Detail:
We Are With You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator (Ref: 0085ZA) in Redcar
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WithYou and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with IT systems like Excel and Google Sheets. Give examples of how you've used these tools effectively in previous roles.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and helps you figure out if it's the right fit for you.
We think you need these skills to ace Service Administrator (Ref: 0085ZA) in Redcar
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to explain why you're the perfect fit for the Service Administrator role. Highlight your organisational skills and any relevant experience that aligns with our mission.
Tailor Your CV: Don’t just send a generic CV! Tailor it to showcase your administrative experience and IT skills, especially with Google and Microsoft packages. We want to see how you can contribute to our team!
Be Prompt with Your Application: Remember, we might close applications early if we get a lot of interest. So, don’t wait around! Apply as soon as you can through our website to ensure your application is considered.
Showcase Your People Skills: Since this role involves interacting with clients, make sure to highlight any experience you have in customer service or working with diverse groups. We love seeing how you can build relationships!
How to prepare for a job interview at We Are With You
✨Craft a Compelling Cover Letter
Make sure your cover letter stands out! Highlight your relevant experience and explain why you're the perfect fit for the Service Administrator role. Tailor it to reflect your understanding of the charity's mission and how your skills can contribute to their goals.
✨Showcase Your IT Skills
Since this role requires proficiency in Excel and Google Sheets, be prepared to discuss your experience with these tools. Consider bringing examples of how you've used them in previous roles to improve efficiency or manage data effectively.
✨Prepare for Client Interactions
As you'll be working directly with clients, think about how you would handle challenging situations. Prepare examples from your past experiences where you've successfully managed difficult interactions, showcasing your empathy and problem-solving skills.
✨Demonstrate Teamwork and Organisation
This role involves supporting a team and managing various administrative tasks. Be ready to share specific instances where you've worked collaboratively and organised multiple priorities. Highlight your 'can do' attitude and how it has helped you succeed in previous positions.
