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- Tasks: Lead a passionate team to provide high-quality recovery services for those affected by drugs and alcohol.
- Company: Join WithYou, a leading charity making a real difference in people's lives.
- Benefits: Enjoy 28 days leave, flexible working, and a birthday day off!
- Why this job: Be a change-maker in a supportive environment that values diversity and inclusion.
- Qualifications: Experience in managing drug, alcohol, or mental health services is essential.
- Other info: Great career growth opportunities and a chance to impact your community positively.
The predicted salary is between 36000 - 60000 £ per year.
WithYou in Redcar and Cleveland is a free and confidential service for people affected by drugs and alcohol, working as part of the THRIVE partnership, an integrated substance use, domestic abuse and education/recovery support service. You will be working within a highly skilled and knowledgeable multi-disciplinary team.
The Operations Manager is responsible for leading and managing a staff team, ensuring that they are well informed, inspired and engaged with the strategic objectives of WithYou. It is important that you promote a cohesive culture that is committed to delivering high quality recovery-orientated services. This is a permanent, full time position, working on site across Redcar and Cleveland.
Key duties will include:
- Working closely with colleagues in the sector to demonstrate plans are in place and mechanisms exist to monitor delivery and achievement of goals
- Actively contributing to the extension of service provision and the development of new initiatives
- Managing or contributing to the management of service delivery budgets
- Ensuring staff receive appropriate training and support to deliver services
- Developing strong and positive relationships with key stakeholders and commissioners to ensure continuity of service
Essential Skills:
- A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services)
- Ability to lead and improve services to meet local needs, monitor performance and deliver positive outcomes for clients
- Ability to build strong working relationships with staff, clients, carers, commissioners and partner organisations
- Experience of leading and supporting staff through supervision, appraisals, performance management and training, in line with organisational values and policies
- Demonstrable experience of managing, investigating and responding to incidents (including safeguarding, clinical, and serious incidents), ensuring appropriate reporting, learning is identified and implemented and actions are taken to reduce risk and improve service quality
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
Benefits:
- 28 days annual leave, plus bank holidays
- An extra day off for your birthday or a special occasion of your choice
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- Refer a Friend scheme with a £500 bonus for successful referrals (probation required)
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Operations Manager (Ref: 0102ZN) in Middlesbrough employer: We Are With You
Contact Detail:
We Are With You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Ref: 0102ZN) in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you refine your answers and boost your confidence before the real deal.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who want to make a difference in people's lives.
We think you need these skills to ace Operations Manager (Ref: 0102ZN) in Middlesbrough
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for helping others and how your experience aligns with the role. We want to see your personality, so don’t be afraid to let it show!
Tailor Your CV: Don’t just send out the same CV for every application. Tailor it to reflect the skills and experiences that are most relevant to the Operations Manager role. We’re looking for specific examples that demonstrate your leadership and management abilities.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just duties. Use numbers and outcomes where possible to illustrate how you’ve made a difference in previous roles. We love seeing tangible results!
Apply Early!: We might close the application process early if we get a lot of interest, so don’t wait until the last minute. Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at We Are With You
✨Know the Organisation Inside Out
Before your interview, make sure you research WithYou thoroughly. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed teams, improved service delivery, or developed staff. Be ready to discuss how you can foster a cohesive culture within the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to managing incidents or improving service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Engage with Stakeholders
Building strong relationships is key in this role. Be prepared to discuss how you've previously engaged with stakeholders, commissioners, and other partners. Highlight your communication skills and any successful collaborations that led to positive outcomes.
