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- Tasks: Support clients in accessing vital services and coordinate their care efficiently.
- Company: Join a compassionate team dedicated to improving lives in Renfrewshire.
- Benefits: Enjoy 28 days leave, flexible working, and a bonus for referring friends.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience with digital systems are essential.
- Other info: Inclusive culture welcoming diverse backgrounds and experiences.
The predicted salary is between 20000 - 30000 £ per year.
Join our team as an Access and Engagement Worker in Renfrewshire. Our team is recruiting for an Access and Engagement Worker to join them in providing high quality recovery care to a diverse client group. This role will focus on access and signposting for people coming into the service. If you are an enthusiastic and approachable individual and are passionate about changing people’s lives for the better, we’d love to hear from you.
This is a maternity cover post, until February 2027 and will work 22.5 hrs per week, Monday to Friday, covering 4.5 hours per day. As an Access and Engagement Worker, we offer a starting salary of £25,000, rising each year in line with our pay progression salary bands, to £30,000 per year.
Our Access and Engagement Workers act as a first point of contact for our clients, to ensure that they are able to access appropriate services and treatment efficiently and promptly. You will work as part of a dedicated service team and work in close partnership with other health care professionals, partner agencies, service commissioners and clinical/mental health teams to ensure that those accessing our services receive prompt advice and treatment. You’ll be joining a team with clients at the forefront of everything they do, with the core aim of improving access to appropriate services for those who are needing our support.
Key duties for this role include:
- Being the first point of contact for new clients
- Support with the arranging of appointments, coordination of referrals and telephone answering to provide an efficient information service to clients
- Provide an effective and accurate data entry service including the production of basic statistical reports as requested by management
- Signposting new clients to appropriate services and ensuring that they have the information they need to access support
Company Benefits:
- 28 days annual leave, plus bank holidays
- An extra day off for your birthday or a special occasion of your choice
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role!
Essential Skills:
- Demonstrable ability to use digital systems confidently, including data entry, remote access platforms and case-management systems (e.g Nebula or similar)
- Accuracy and attention to detail
- Strong client-facing communication skills
- The ability to engage clients calmly and professionally by phone, gather relevant information and arrange appointments while maintaining a supportive tone
- The ability to prioritise and organise workload across multiple practices
- Strong time-management skills
- Basic knowledge of signposting and community support pathways
Creating an Inclusive Environment:
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
Please click on the Apply button now to find out more. Please note that this role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Access and Engagement Worker in Glasgow employer: We Are With You
Contact Detail:
We Are With You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access and Engagement Worker in Glasgow
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to access and engagement work. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference.
We think you need these skills to ace Access and Engagement Worker in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see how passionate you are about making a difference in people's lives, especially in the context of recovery care.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Use keywords from the job description, like 'client-facing communication' and 'signposting', to show us you're a perfect fit for the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at We Are With You
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Access and Engagement Worker. Familiarise yourself with the key duties mentioned in the job description, such as being the first point of contact for clients and coordinating referrals. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Communication Skills
As this role requires strong client-facing communication skills, prepare examples of how you've effectively engaged with clients in the past. Think about situations where you’ve had to gather information calmly and professionally, and be ready to discuss these experiences during the interview.
✨Highlight Your Attention to Detail
Accuracy is crucial in this position, especially when it comes to data entry and producing reports. Be prepared to discuss how you ensure accuracy in your work. You might even want to mention any specific tools or systems you’ve used that relate to data management.
✨Demonstrate Your Passion for Helping Others
This role is all about improving access to services for those in need. Share your motivation for wanting to work in this field and any relevant experiences that showcase your commitment to making a positive impact on people's lives. This will resonate well with the interviewers and show that you align with their mission.