Senior HR Advisor (Policy, Projects, Policy) in Letchworth Garden City

We are partnering with a values-driven care provider committed to delivering high-quality Supported Living services for adults with diverse and complex needs. The HR Advisor will provide a comprehensive and proactive HR advisory service across the organisation, supporting managers and employees on a wide range of people matters. The role will support operational managers across our supported living services to effectively manage their teams while ensuring compliance with employment legislation, HR best practice, and regulatory requirements associated with services registered with the Care Quality Commission (CQC).

The HR Advisor will play a key role in maintaining workforce compliance, supporting safer recruitment processes, and promoting a positive and high-performing workplace culture that enables the delivery of high-quality, person-centred care.

• HR Advisory & Employee Relations
  • Provide professional HR advice and guidance to managers on employee relations matters including disciplinary, grievance, absence management, performance management, and investigations.
  • Support managers with complex HR casework ensuring fair, consistent, and legally compliant processes are followed.
  • Support managers in resolving workplace issues early through coaching and practical guidance.
• HR Administration & Record Management
  • Maintain accurate, confidential, and up-to-date employee records within HR systems and personnel files.
  • Ensure employment documentation including contracts, variations, absence records, disciplinary outcomes, and training records are properly maintained.
  • Ensure workforce records are compliant with data protection legislation and internal policies.
  • Maintain clear and auditable HR records to support internal governance processes and regulatory inspections.
• Safer Recruitment & Workforce Compliance
  • Ensure recruitment processes align with safer recruitment practices appropriate for the social care sector.
  • Support and uphold safer recruitment practices to ensure all staff are suitable to work within a supported living environment.
  • Take responsibility for completing and verifying Right to Work checks in line with Home Office requirements.
  • Ensure documentation is correctly recorded and retained in accordance with legal requirements.
  • Monitor visa expiry dates and follow up with managers and employees to ensure continued compliance with Right to Work regulations.
  • Ensure pre-employment checks including references, DBS checks, and qualification verification are completed and recorded.
• Training & Workforce Development
  • Monitor mandatory training compliance across the organisation and produce regular reports.
  • Work with managers to ensure staff complete required training within designated timeframes.
  • Assist managers in managing probation reviews and performance development processes.
  • Promote a culture of continuous learning and development.
  • Assist in the design and implementation of development programs for employees in talent pipelines, including coaching newly promoted staff and mentoring those identified for future progression.
  • Collaborate with managers to monitor employee progress and performance, ensuring support is provided where needed to maximize growth and retention.
  • Support the design, implementation, and monitoring of wellbeing initiatives to promote a healthy and positive work environment.
  • Collaborate with internal teams, including marketing colleagues, to plan and execute internal events that foster employee engagement, morale, and organizational culture.
• Performance Management
  • Support the performance management process by working with managers to identify employees needing additional guidance, training, or support.
  • Help facilitate performance reviews, feedback sessions, and development planning discussions.
  • Work proactively to address performance concerns, providing HR advice, guidance, and intervention strategies where appropriate.
• Workforce Data, Reporting & HR Systems
  • Maintain HR systems to ensure workforce data is accurate and up to date.
  • Produce regular HR reports including metrics relating to absence, turnover, recruitment activity, training compliance, and employee relations.
  • Analyse workforce trends and highlight potential risks or areas of concern to the HR Manager.
  • Provide workforce data to support operational planning and organisational decision-making.
• CQC Inspection & Audit Support
  • Support organisational preparation for inspections and audits conducted by the Care Quality Commission and other regulatory bodies.
  • Ensure workforce documentation and recruitment records meet regulatory evidence requirements.
  • Assist with gathering workforce information during inspections including recruitment records, training compliance data, and staffing information.
  • Work collaboratively with operational and quality teams to address workforce-related actions arising from inspections or internal audits.
  • Support the organisation in maintaining HR practices that contribute to safe, effective, and well-led services.
• Policy & HR Projects
  • Support the development, implementation, and review of HR policies and procedures.
  • Ensure policies remain compliant with employment legislation and sector best practice.
  • Provide guidance and training to managers on HR processes and policies.
  • Contribute to HR initiatives and projects such as workforce planning, retention strategies, and organisational development.

Travel to supported living services where required. Promote equality, diversity, inclusion, and staff wellbeing across the organisation.

Proven experience in a generalist HR role. Experience providing advice on employee relations matters such as disciplinary, grievance, absence management, and performance management. Experience maintaining HR records and workforce documentation. Experience supporting recruitment and onboarding processes. Experience producing HR reports or workforce data. Strong understanding of UK employment law and HR best practice. Knowledge of HR policies and employee relations procedures. Understanding of safer recruitment principles. HR experience within the health and social care sector. Experience supporting compliance requirements for organisations regulated by the Care Quality Commission. Understanding of CQC workforce requirements including Regulation 19. Proficiency in HR systems and Microsoft Office applications. Commitment to promoting a positive workplace culture. Commitment to safeguarding and delivering high-quality care services.