At a Glance
- Tasks: Lead a vibrant swim venue, ensuring safety and exceptional customer experiences.
- Company: Join a family-focused organisation dedicated to creating inspiring aquatic environments.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family.
- Other info: Opportunities for career growth and professional development in a positive environment.
- Why this job: Make a real impact in your community while leading a passionate team.
- Qualifications: Experience in leadership roles, excellent communication, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. If the following job requirements and experience match your skills, please ensure you apply promptly. We're proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As a General Manager at swim!, you'll lead your venue and team to deliver an exceptional customer experience every day. You'll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Assistant Manager and Team Leader by your side, you'll create a welcoming, efficient, and energetic environment that families love returning to.
What You'll Do
- Lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget.
- Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
- Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and analyse performance data and customer feedback to continuously improve service quality.
- Lead on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You're an energetic, people-first leader who thrives in a fast-paced, customer-focused environment. You're just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Essential
- Experience leading a team, ideally in a leisure, hospitality, or customer-facing environment.
- Excellent leadership, able to coach, motivate, and inspire others.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Experience managing facilities, ideally leisure or pool operations.
- Knowledge of health & safety, safeguarding, or compliance frameworks.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Sales or business development experience, ideally in a customer-service environment.
- Understanding of performance reporting.
Why Join swim!
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose-built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue leadership to regional and central opportunities.
General Manager in Walker employer: We Are Swim
At swim!, we pride ourselves on creating a vibrant and supportive work culture where our team members are empowered to lead and inspire. As a General Manager, you'll enjoy competitive salaries, professional development opportunities, and a bright, modern working environment that prioritises safety and community engagement. Join us in making a meaningful impact on families while enjoying unique benefits like your birthday off and discounts for loved ones.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Walker
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with families and the community. This will help you connect your experience with their values during the chat.
✨Tip Number 2
Prepare some questions that show your interest in the role and the team. Ask about their approach to community engagement or how they maintain high standards in customer service. It shows you're keen and ready to contribute!
✨Tip Number 3
Practice your leadership stories! Think of examples where you've motivated a team or improved customer experiences. These anecdotes will help you stand out as a people-first leader who fits right in at swim!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Manager in Walker
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a fantastic experience for families and children at our venues.
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We love seeing how your past roles have prepared you for leading a team and ensuring high standards in a customer-focused environment.
Be Personable:In your cover letter, don’t be afraid to show a bit of your personality! We’re looking for someone who can connect with families and inspire their team, so let us know what makes you unique.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at We Are Swim
✨Know Your Venue Inside Out
Before the interview, take some time to research swim! and its venues. Familiarise yourself with their mission, values, and the specific services they offer. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully motivated and coached a team. Highlight how you’ve created a positive environment and improved customer experiences in previous roles.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, think of ways you've engaged with communities in the past. Be ready to discuss your strategies for community engagement and how you plan to grow the swim! community in your area.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, the challenges the venue currently faces, or how success is measured at swim!. This shows your enthusiasm and helps you gauge if it's the right fit for you.
