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- Tasks: Support customers and ensure a clean, safe swimming experience for all.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, fully funded training, birthday off, and staff discounts.
- Other info: Clear career pathways and ongoing development from industry leaders.
- Why this job: Make a real impact while inspiring young swimmers in a fun environment.
- Qualifications: Positive attitude, willingness to learn, and a passion for swimming.
The predicted salary is between 20000 - 25000 £ per year.
We're looking for engaging, inspiring individuals to join our award-winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You'll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You'll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolutions to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first-aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
A friendly, engaging personality with great communication skills. Passion for swimming, sport and inspiring young people. Friendly, confident communicator who connects easily with children and parents. Strong focus on quality, safety, and consistency in every customer visit. Positive attitude, reliability, and genuine care for every swimmer's journey. Flexibility to work evenings and weekends. Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
Essential
- A positive attitude and willingness to learn.
- Commitment to high teaching and safety standards.
Desirable
- Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ)
- First Aids Qualifications and/or experience.
- Experience working with children in a leisure environment.
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0-11, helping to keep community pools open and thriving. We're proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues. Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and employment stability.
- Fully funded training and qualifications.
- Extra day off for your birthday!
- Instant earned wage access, save as you earn and discount vouchers.
- Bright, modern uniform and facilities designed for fun and safety.
- Staff discounts on lessons for family and friends.
- Monthly team training and collaboration sessions.
- Recognition rewards, events, and ongoing development from industry leaders.
- Clear career pathways to Teacher to Team Leader, Tutor, or Manager.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Wakefield employer: We Are Swim
Contact Detail:
We Are Swim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant in Wakefield
✨Tip Number 1
Get to know the company! Before your interview, dive into their mission and values. Show us that you’re not just another candidate but someone who genuinely cares about what we do at We Are Swim.
✨Tip Number 2
Bring your personality to the table! We want to see your energy and enthusiasm during the interview. Don’t be shy to share your passion for swimming and how you connect with kids and parents.
✨Tip Number 3
Prepare some questions for us! This shows you’re engaged and interested in the role. Ask about our training programmes or how we support our team members in their development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your skills and personality right from the start.
We think you need these skills to ace Leisure Operations Assistant in Wakefield
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for swimming and working with children. This will help us get a feel for how you'd fit into our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we're looking for, like customer care and safety standards. This shows us you're genuinely interested in the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Make it easy for us to see why you're a great fit for the Leisure Operations Assistant position.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values.
How to prepare for a job interview at We Are Swim
✨Know the Company Inside Out
Before your interview, take some time to research We Are Swim. Understand their mission, values, and what makes them unique in the swimming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Leisure Operations Assistant, you'll be interacting with families and children regularly. Prepare examples from your past experiences where you've provided outstanding customer care or resolved issues on the spot. Highlighting your ability to connect with people will set you apart.
✨Demonstrate Your Passion for Swimming
Make sure to express your enthusiasm for swimming and working with children during the interview. Share any relevant experiences or qualifications you have, like teaching or lifeguarding, and how they align with the role. Your passion can be contagious and will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think about situations where you had to respond quickly or provide first aid. Practising these scenarios will help you feel more confident and ready to impress.