At a Glance
- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians Becky Adlington and Steve Parry.
- Benefits: Competitive pay, guaranteed hours, and ongoing training from industry leaders.
- Other info: Flexible hours with opportunities to work across multiple locations.
- Why this job: Make a real difference in children's lives while working in a fun, supportive team.
- Qualifications: Friendly personality, passion for swimming, and good communication skills.
The predicted salary is between 20000 - 25000 £ per year.
About us
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0–11, helping to keep community pools open and thriving. We're proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
We're looking for engaging, inspiring individuals to join our award-winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You'll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You'll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolution to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards including set up and down of the operational layout for each lesson delivery.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer's journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
- Essential: A positive attitude and willingness to learn. Commitment to high teaching and safety standards.
- Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
- First Aid Qualifications and/or experience.
- Experience working with children in a leisure environment.
- Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and guaranteed hours.
- Supportive, values driven environment.
- Access to ongoing training and development from industry leaders.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Tring employer: We Are Swim
We Are Swim is an exceptional employer, dedicated to fostering a supportive and values-driven environment where every team member can thrive. With competitive pay, guaranteed hours, and access to ongoing training from industry leaders, you will be part of a passionate team that prioritises high standards in swimming education and customer care. Join us in making a meaningful impact on children's lives while enjoying the unique opportunity to work alongside Olympians in a vibrant community-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Operations Assistant in Tring
✨Tip Number 1
Get to know the company! Research We Are Swim and understand their mission. When you show genuine interest in their values during your conversations, it’ll really help you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with families and kids, being able to express yourself clearly and confidently will make a huge difference in your interactions.
✨Tip Number 3
Be ready to showcase your personality! Bring your energy and enthusiasm to every interaction. The more you can connect with the team and potential customers, the better your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Leisure Operations Assistant in Tring
Some tips for your application 🫡
Show Your Passion for Swimming:When you're writing your application, let your love for swimming shine through! We want to see how passionate you are about helping kids learn to swim and enjoy the water. Share any personal experiences or stories that highlight your enthusiasm.
Highlight Your Customer Service Skills:Since you'll be engaging with families and ensuring a top-notch experience, make sure to emphasise your customer service skills in your application. Talk about any previous roles where you’ve provided excellent support and how you connect with people.
Be Yourself!:We’re looking for friendly, engaging individuals, so don’t be afraid to let your personality come through in your writing. Use a conversational tone and share what makes you unique. We want to get to know the real you!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at We Are Swim
✨Know the Company Inside Out
Before your interview, take some time to research We Are Swim. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Passion for Swimming
Since the role is all about inspiring young swimmers, be prepared to share your own experiences with swimming or sports. Talk about why you love it and how you can pass that enthusiasm on to children and parents alike.
✨Demonstrate Your Customer Service Skills
Think of examples from your past where you've provided excellent customer service. Be ready to discuss how you handled difficult situations or went above and beyond to ensure a positive experience for customers, as this is crucial for the Operations Assistant role.
✨Prepare for Practical Scenarios
You might be asked how you would handle specific situations at the venue, such as a child needing assistance or a parent having a concern. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and commitment to safety and hygiene.
