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- Tasks: Support swimming lessons, ensure safety, and provide exceptional customer service.
- Company: Join a leading swimming teaching team across the UK.
- Benefits: Gain valuable experience, training, and a fun work environment.
- Why this job: Make a real difference in people's lives while enjoying a dynamic role.
- Qualifications: Great communication skills, experience with children, and a passion for sport.
- Other info: Opportunities for personal growth and development in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an engaging and inspiring individual to work as Operations Assistant to join our industry leading swimming teaching team, delivered at centres across the UK.
Responsibilities
- Manage seamless entry to the site by checking registers
- Maintain the highest standard of hygiene and cleanliness at the site
- Provide lifesaving supervisory duties during the operating of lessons
- Ensure a safe, clean and warm operating environment at all times
- Support all attendees at site with efficient and effective first aid response in appropriate situations
- Maintain and implement brand standards, policies and procedures at all times
- Be a support aid to the Swimming Teachers and Business Manager
- Make new customers feel welcome by guiding them to relevant locations within the venue and issuing them with welcome materials
- Provide exceptional customer service in all client engagement activities
- Answer any queries surrounding the venue and the programme
- Build solid relationships with new and existing clients
- Take details of enquiries you are unable to answer and respond in a prompt manner
- Feedback comments and recommendations to Coordinators daily
- Remain up to date with relevant Company campaigns and events
- Be a pioneer for the brand with a clear passion for its aims and values
- Ensure that the venues Health and Safety procedures are communicated effectively to all staff and customers
Qualifications
- Excellent communicator with great organisational skills and patience
- Experience working with children and parents
- Dynamic, with a keen interest in sport
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth
- Enthusiastic and confident personality
- A consistent professional manner
- The ability to engage and build solid relationships with clientele
- Previous experience within a customer facing and/or service role
- Demonstrate excellent customer service skills at all times
- Effective organisational and time management skills
- Self-motivated and able to work without supervision
- Lifeguard and first aid qualifications desirable – but not essential as they can all be provided
If you share our passion for changing lives through learning to swim and want to make a difference both in and out of the water, then this is a rare opportunity to join a progressive and industry leading company.
swim@ Operations Assistant employer: We Are Swim
Contact Detail:
We Are Swim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land swim@ Operations Assistant
✨Tip Number 1
Get to know the company! Before your interview, dive into their values and mission. This way, you can show how your passion for swimming aligns with their goals. It’ll make you stand out as someone who truly cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create a welcoming environment for new clients. Confidence is key!
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early to show your enthusiasm. Remember, first impressions count, so be friendly and approachable. You want to convey that you’re the perfect fit for their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your conversation. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace swim@ Operations Assistant
Some tips for your application 🫡
Show Your Passion for Swimming: Let us know why you're excited about working in the swimming industry! Share any personal experiences or stories that highlight your enthusiasm for swimming and teaching others.
Highlight Your Customer Service Skills: We love candidates who can provide exceptional customer service. Make sure to include examples of how you've gone above and beyond for customers in previous roles, especially in a face-to-face setting.
Be Organised and Clear: When writing your application, keep it organised and easy to read. Use clear headings and bullet points where necessary to make your skills and experiences stand out. We appreciate clarity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at We Are Swim
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Assistant. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks, like managing registers and providing first aid.
✨Show Your Passion for Swimming
Since this role is all about swimming and teaching, express your enthusiasm for the sport during the interview. Share any personal experiences or stories that highlight your love for swimming and how it connects to the company's mission of changing lives through learning to swim.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about situations where you’ve built relationships with clients or handled queries effectively, as this will show you can create a welcoming environment for new customers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a safety issue or a customer complaint. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to maintain a safe and clean environment.