At a Glance
- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, guaranteed hours, and ongoing training from industry leaders.
- Other info: Flexible hours with opportunities to work across multiple locations.
- Why this job: Make a real impact in children's lives while working in a fun, supportive team.
- Qualifications: Friendly personality, passion for swimming, and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
About us
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0–11, helping to keep community pools open and thriving. We're proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
We're looking for engaging, inspiring individuals to join our award-winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You'll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You'll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolution to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards including set up and down of the operational layout for each lesson delivery.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer's journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
- Essential: A positive attitude and willingness to learn. Commitment to high teaching and safety standards.
- Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
- First Aid Qualifications and/or experience.
- Experience working with children in a leisure environment.
- Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and guaranteed hours.
- Supportive, values driven environment.
- Access to ongoing training and development from industry leaders.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Stoke-on-Trent employer: We Are Swim
We Are Swim is an exceptional employer, dedicated to fostering a supportive and values-driven environment where every team member can thrive. With competitive pay, guaranteed hours, and access to ongoing training from industry leaders, you will be part of a passionate team that prioritises high standards in swimming education and customer care. Join us in making a meaningful impact on children's lives while enjoying the unique opportunity to work alongside Olympians in a vibrant community-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Operations Assistant in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research We Are Swim and understand their mission. When you show genuine interest in their values during your conversations, it’ll really help you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with families and kids, make sure you can confidently chat about your passion for swimming and how you can contribute to a positive experience.
✨Tip Number 3
Be ready to showcase your personality! Bring your energy and enthusiasm to any interviews or meet-ups. We want to see how you connect with others and how you embody the friendly vibe we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at We Are Swim.
We think you need these skills to ace Leisure Operations Assistant in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Swimming:Make sure to highlight your love for swimming and how it aligns with our mission. We want to see that you’re not just looking for a job, but that you genuinely care about helping children learn to swim and enjoy the water.
Be Personable and Engaging:Since this role involves interacting with families and children, let your personality shine through in your application. Use friendly language and share any relevant experiences that showcase your communication skills and ability to connect with others.
Emphasise Your Commitment to Safety and Hygiene:We take safety and cleanliness seriously, so make sure to mention any experience you have in maintaining high standards in these areas. Show us that you understand the importance of providing a safe and welcoming environment for our swimmers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at We Are Swim
✨Know the Mission
Before your interview, take some time to really understand We Are Swim's mission and values. They’re all about revolutionising swimming and making it accessible for every child. Show that you share this passion and can connect with their goals during your conversation.
✨Show Your Personality
As a Leisure Operations Assistant, your personality is key! Be friendly and engaging in your responses. Think of examples where you've connected with children or parents in previous roles, and be ready to share those stories to demonstrate your communication skills.
✨Highlight Your Commitment to Safety
Safety is paramount in this role. Be prepared to discuss any relevant qualifications or experiences you have, like first aid training or working in a leisure environment. If you don’t have formal qualifications yet, express your eagerness to learn and commitment to maintaining high safety standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training opportunities available or how they support their staff in delivering a first-class experience. It’s a great way to show you’re serious about being part of their team.
