At a Glance
- Tasks: Supervise daily operations, ensuring a safe and enjoyable environment for families.
- Company: Join swim!, the UK's leading premium learn-to-swim brand founded by Olympians.
- Benefits: Gain management experience, competitive pay, and a fun work atmosphere.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Kickstart your leisure career while making a positive impact in your community.
- Qualifications: Experience in supervising teams and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
About swim! Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As a Duty Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. Mentored and supported by your General Manager and Assistant General Manager, this entry into management role can kickstart your leisure career, you’ll create a welcoming, efficient, and energetic environment that families love returning to.
What You’ll Do
- When on shift, supervise the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate and support the team including Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Take some accountabilities related to safety, cleanliness and customer service.
- Support the delivery of hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Respond to customer feedback to continuously improve service quality.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You’re an energetic, people-first individual who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are supervising a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Essential Experience
- Supervising a team, ideally in a leisure, hospitality, or customer-facing environment.
- Experience working in facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Good supervisory skills, able to communicate to, motivate, and inspire others.
- Knowledge of health and safety regulations.
Duty Manager in Stockton-on-Tees employer: We Are Swim
At swim!, we pride ourselves on being a leading employer in the leisure industry, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As a Duty Manager, you'll benefit from comprehensive training, mentorship from experienced leaders, and the opportunity to make a meaningful impact in your local community while working in a state-of-the-art facility designed for families. Join us to be part of a passionate team dedicated to delivering exceptional experiences and fostering a love for swimming in children.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Stockton-on-Tees
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like We Are Swim. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to We Are Swim
Don't be shy about reaching out to We Are Swim directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Stockton-on-Tees
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about We Are Swim and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at We Are Swim
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
