At a Glance
- Tasks: Lead daily operations and ensure a safe, fun environment for families at swim! venues.
- Company: Join swim!, the UK's leading premium learn-to-swim brand founded by Olympians.
- Benefits: Competitive salary, flexible hours, and opportunities for personal and professional growth.
- Other info: Dynamic role with community engagement and excellent career progression opportunities.
- Why this job: Make a splash in your career while helping kids learn to swim and thrive!
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About swim! Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do.
The Role
As an Assistant General Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
What You’ll Do
- Lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern.
- Take ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
- Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and respond to customer feedback to continuously improve service quality.
- Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You’re an energetic, people-first individual who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Essential
- Experience managing a team, ideally in a leisure, hospitality, or customer-facing environment.
- Experience managing facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Good leadership skills, able to coach, motivate, and inspire others.
- Knowledge of health and safety regulations.
Assistant General Manager in Stockton-on-Tees employer: We Are Swim
At swim!, we pride ourselves on being a leading employer in the leisure industry, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As an Assistant General Manager, you'll enjoy a dynamic environment where your leadership skills are nurtured, and you'll have the opportunity to make a meaningful impact on families in your local area. With state-of-the-art facilities and a commitment to high standards, we ensure our team members thrive while delivering exceptional experiences to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Stockton-on-Tees
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience managing teams and delivering exceptional customer service.
✨Tip Number 3
Show off your passion for swimming and community engagement! Be ready to share examples of how you've built relationships in previous roles. This will demonstrate that you’re not just looking for a job, but that you truly care about making a difference at swim!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Assistant General Manager in Stockton-on-Tees
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for swimming and community engagement shine through. We want to see how much you care about creating a safe and fun environment for families!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in leisure or customer-facing roles. We love seeing how your past experiences align with our values and the role of Assistant General Manager.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at We Are Swim
✨Know the Company Inside Out
Before your interview, make sure you research swim! thoroughly. Understand their mission, values, and what sets them apart in the learn-to-swim industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight how you can inspire others to deliver a premium experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to customer feedback or team management, and be ready to discuss how you would approach these situations to maintain high standards and ensure customer satisfaction.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and community engagement initiatives. This shows that you're not just interested in the role, but also in how you can contribute to the swim! community and its values.
