At a Glance
- Tasks: Lead a vibrant swim venue, ensuring safety and exceptional customer experiences.
- Company: Join a family-focused organisation dedicated to inspiring children in a fun environment.
- Benefits: Competitive salary, birthday off, training, discounts, and career progression.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real impact in your community while leading a passionate team.
- Qualifications: Experience in leadership, customer service, and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As a General Manager at swim!, you’ll lead your venue and team to deliver an exceptional customer experience every day. You’ll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Assistant Manager and Team Leader by your side, you’ll create a welcoming, efficient, and energetic environment that families love returning to.
What You’ll Do
- Lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget.
- Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
- Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and analyse performance data and customer feedback to continuously improve service quality.
- Lead on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You’re an energetic, people-first leader who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Essential
- Experience leading a team, ideally in a leisure, hospitality, or customer-facing environment.
- Excellent leadership, able to coach, motivate, and inspire others.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Experience managing facilities, ideally leisure or pool operations.
- Knowledge of health & safety, safeguarding, or compliance frameworks.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Sales or business development experience, ideally in a customer-service environment.
- Understanding of performance reporting.
Why Join swim!
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose-built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue leadership to regional and central opportunities.
General Manager (Food) in Oldbury employer: We Are Swim
At swim!, we pride ourselves on creating a vibrant and supportive work culture where our team members are empowered to lead and inspire. As a General Manager, you will enjoy competitive salaries, comprehensive training, and opportunities for career progression in our state-of-the-art facilities, all while making a meaningful impact in your local community. Join us to be part of a family-focused environment that values high standards, teamwork, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager (Food) in Oldbury
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with families and the community. This will help you connect your experience with their values during the chat.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer experiences. We want to hear how you’ve made a difference in previous roles, especially in fast-paced environments.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you’re genuinely interested in the role by asking about team dynamics, community engagement, and how success is measured at swim!. It’s a two-way street!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the swim! family right from the start.
We think you need these skills to ace General Manager (Food) in Oldbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a fantastic experience for families and children. Share any relevant experiences that highlight your love for community engagement and customer service.
Tailor Your CV:Make sure your CV is tailored to the General Manager role at swim!. Highlight your leadership experience and any relevant skills that match the job description. We’re looking for someone who can motivate a team and maintain high standards, so don’t be shy about showcasing those abilities!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at swim! before you apply!
How to prepare for a job interview at We Are Swim
✨Know the Venue Inside Out
Before your interview, take some time to research the swim! venue and its operations. Familiarise yourself with their mission, values, and the specific services they offer. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully motivated and coached a team. Highlight how you’ve created a positive environment and improved customer experiences in previous roles.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, think of ways you've engaged with communities in the past. Be ready to discuss strategies you would implement to enhance community engagement and drive new sign-ups at the venue.
✨Prepare for Operational Questions
Expect questions about operational management and safety standards. Brush up on your knowledge of health & safety regulations and be prepared to discuss how you would ensure a safe and enjoyable environment for customers. If you have experience with pool operations, make sure to highlight that too!
