At a Glance
- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, fully funded training, birthday off, and staff discounts.
- Other info: Clear career pathways and ongoing development from industry leaders.
- Why this job: Make a real impact in children's lives while working in a fun, dynamic environment.
- Qualifications: Friendly personality, great communication skills, and a passion for swimming.
The predicted salary is between 20000 - 25000 £ per year.
About us Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives.
Every child deserves the chance to learn to swim and love it.
Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0–11, helping to keep community pools open and thriving.
We’re proud of our people and our product, and high standards should run through everything we do.
From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role We’re looking for engaging, inspiring individuals to join our award-winning team as Operations Assistants.
In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit.
You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You’ll Do Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
Communicate confidently with existing and new customers, always delivering on-site resolutions to their queries and needs Be a pioneer for the brand with a clear passion for its aims and values Support all attendees at site with efficient and effective first aid response in appropriate situations Provide poolside supervisory duties during the operating of lessons Work collaboratively with fellow team members to maintain our high standards.
Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you A friendly, engaging personality with great communication skills.
Passion for swimming, sport and inspiring young people.
Friendly, confident communicator who connects easily with children and parents.
Strong focus on quality, safety, and consistency in every customer visit.
Positive attitude, reliability, and genuine care for every swimmer’s journey.
Flexibility to work evenings and weekends.
Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth Qualifications & Experience
Essential: A positive attitude and willingness to learn.
Commitment to high teaching and safety standards.
Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ) First Aids Qualifications and/or experience Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us Competitive pay and employment stability.
Fully funded training and qualifications Extra day off for your birthday!
Instant earned wage access, save as you earn and discount vouchers Bright, modern uniform and facilities designed for fun and safety.
Staff discounts on lessons for family and friends.
Monthly team training and collaboration sessions.
Recognition rewards, events, and ongoing development from industry leaders.
Clear career pathways to Teacher to Team Leader, Tutor, or Manager.
Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant in Newtownabbey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like We Are Swim. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to We Are Swim
Don't be shy about reaching out to We Are Swim directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Assistant in Newtownabbey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about We Are Swim and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at We Are Swim
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
