At a Glance
- Tasks: Support our venues, ensuring a clean, safe, and welcoming experience for families and swimmers.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, fully funded training, birthday off, and staff discounts.
- Other info: Opportunities to work across multiple locations and ongoing development from industry leaders.
- Why this job: Inspire young swimmers while working in a fun, supportive environment with clear career pathways.
- Qualifications: Friendly personality, passion for swimming, and good communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
About us
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0–11, helping to keep community pools open and thriving. We're proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
We're looking for engaging, inspiring individuals to join our award-winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You'll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You'll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolutions to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer's journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
- Essential: A positive attitude and willingness to learn. Commitment to high teaching and safety standards.
- Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ), First Aid Qualifications and/or experience, Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and employment stability.
- Fully funded training and qualifications.
- Extra day off for your birthday!
- Instant earned wage access, save as you earn and discount vouchers.
- Bright, modern uniform and facilities designed for fun and safety.
- Staff discounts on lessons for family and friends.
- Monthly team training and collaboration sessions.
- Recognition rewards, events, and ongoing development from industry leaders.
- Clear career pathways to Teacher to Team Leader, Tutor, or Manager.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Manchester employer: We Are Swim
We Are Swim is an exceptional employer, dedicated to fostering a vibrant and supportive work culture where every team member can thrive. With competitive pay, fully funded training, and clear career pathways, employees are empowered to grow within the organisation while making a meaningful impact on children's lives through swimming. Located in modern, fun facilities, our staff enjoy a collaborative environment, recognition rewards, and unique benefits like an extra day off for their birthday, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Operations Assistant in Manchester
✨Tip Number 1
Get to know the company! Research We Are Swim and understand their mission. When you show up for an interview, drop in some knowledge about their values and how you can contribute. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Leisure Operations Assistant, you'll be engaging with families and kids. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your passion for swimming! Whether it’s sharing your own experiences or discussing how you can inspire young swimmers, let your enthusiasm shine through. This role is all about energy and personality, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Make sure to highlight your relevant experience and why you’d be a great fit for the team.
We think you need these skills to ace Leisure Operations Assistant in Manchester
Some tips for your application 🫡
Show Your Passion for Swimming:Make sure to highlight your love for swimming and how it drives you to inspire young people. We want to see that you're not just looking for a job, but that you're genuinely excited about making a difference in children's lives through swimming.
Be Personable and Engaging:Since this role involves a lot of interaction with families and children, let your personality shine through in your application. Use friendly language and share any relevant experiences that showcase your ability to connect with others.
Emphasise Your Commitment to Safety and Hygiene:We take safety and cleanliness seriously, so be sure to mention any experience or qualifications you have related to hygiene standards or first aid. This will show us that you understand the importance of providing a safe environment for our swimmers.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at We Are Swim
✨Know the Mission
Before your interview, take some time to understand We Are Swim's mission and values. Familiarise yourself with their commitment to providing high-quality swimming lessons and community engagement. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Swimming
Make sure to express your enthusiasm for swimming and working with children during the interview. Share any personal experiences or stories that highlight your love for the sport and how it has impacted your life. This will demonstrate your genuine interest in the role and resonate with the interviewers.
✨Prepare for Customer Interaction Scenarios
Since the role involves a lot of customer interaction, think about potential scenarios you might face while working as a Leisure Operations Assistant. Prepare examples of how you would handle difficult situations or provide excellent customer service. This will showcase your problem-solving skills and ability to connect with families.
✨Highlight Your Team Spirit
We Are Swim values collaboration, so be ready to discuss your experience working in teams. Share examples of how you've contributed to a positive team environment and supported your colleagues. This will show that you can work well with others and maintain the high standards expected at their venues.
