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- Tasks: Ensure a safe and fun swimming experience for children while providing excellent customer service.
- Company: Join swim@, a mission-driven company revolutionising swimming for kids across the UK.
- Benefits: Full training provided, flexible hours, and the chance to make a real impact in your community.
- Why this job: Be part of a passionate team dedicated to teaching kids to swim and promoting health.
- Qualifications: Confidence in water, great communication skills, and a love for working with children.
- Other info: Opportunities for personal growth and development in a supportive environment.
Our Olympians need you! swim@ is on a mission to revolutionise swimming and change lives. They believe every child should have the opportunity to learn to swim and love to swim! Operating in school and university venues, we deliver a best in class learn to swim experience in the local community for 3-11 year olds. By delivering lessons from the school pool, we are able to teach high-quality lessons to more children and give back to the local community. We invest in the local school pool and in many instances help prevent the closure of more pools across the country.
There’s room for you to join our community of teachers, managers, and skilled leisure personnel. From providing a safe and fun place for children to swim, to smarter ways of delivering our programmes, to improving children’s health around the UK is our passion. Is it yours too? You can stretch across our UK network to learn from others, offer support, and gain new experiences along the way.
We are looking for an engaging and inspiring individual to work as Operations Assistants to join our industry leading swimming teaching team, delivered at centres across the UK. Are you an excellent communicator with great organisational skills and patience? Do you have experience working with children and parents? Then look no further.
In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. We are looking for someone dynamic, with a keen interest in sport. Duties will include but are not limited to:
- Meet and greet all customers enthusiastically and check them in to the venues
- Manage seamless entry to the site by checking registers
- Maintain the highest standard of hygiene and cleanliness at the site
- Provide lifesaving supervisory duties during the operating of lessons
- Ensure a safe, clean and warm operating environment at all times
- Support all attendees at site with efficient and effective first aid response in appropriate situations
- Maintain and implement brand standards, policies and procedures at all times
- Be a support aid to the Swimming Teachers and Business Manager
- Make new customers feel welcome by guiding them to relevant locations within the venue and issuing them with welcome materials
- Provide exceptional customer service in all client engagement activities
- Answer any queries surrounding the venue and the programme
- Build solid relationships with new and existing clients
- Take details of enquiries you are unable to answer and respond in a prompt manner
- Feedback comments and recommendations to Coordinators daily
- Remain up to date with relevant Company campaigns and events
- Be a pioneer for the brand with a clear passion for its aims and values
- Ensure that the venues Health and Safety procedures are communicated effectively to all
Person specification:
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth
- Enthusiastic and confident personality
- A consistent professional manner
- The ability to engage and build solid relationships with clientele
- Previous experience within a customer facing and/or service role
- Demonstrate excellent customer service skills at all times
- Effective organisational and time management skills
- Self-motivated and able to work without supervision
- Lifeguard and first aid qualifications desirable - but not essential as can all be provided
If you share our passion for changing lives through learning to swim and want to make a difference both in and out of the water, then this is a rare opportunity to join a progressive and industry leading company. Full training and qualification can be provided, we recruit on character and personality – so change your life and get in touch today!
Lifeguard employer: We Are Swim
Contact Detail:
We Are Swim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeguard
✨Tip Number 1
Get to know the company! Before your interview, dive into swim@'s mission and values. Show us that you’re not just another candidate but someone who genuinely cares about making a difference in children's lives through swimming.
✨Tip Number 2
Practice your communication skills! As a Lifeguard, you'll need to engage with kids and parents alike. Try role-playing scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be ready to showcase your enthusiasm! When you meet us, let your passion for swimming and working with children shine through. We want to see that spark in you that aligns with our mission to revolutionise swimming.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It shows your appreciation and keeps you fresh in our minds as we make our hiring decisions. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Lifeguard
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for swimming and teaching kids! Share any personal experiences or stories that highlight your love for the water and how you want to make a difference in children's lives.
Tailor Your Application: Make sure to customise your application to match our mission. Highlight your relevant skills and experiences, especially those related to customer service and working with children, to show us you're the perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for the role. Remember, we want to know about you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our community.
How to prepare for a job interview at We Are Swim
✨Know Your Stuff
Before the interview, make sure you understand swim@'s mission and values. Familiarise yourself with their approach to teaching swimming and how they engage with the community. This will show your genuine interest and help you connect your experiences to their goals.
✨Show Off Your People Skills
As a Lifeguard, you'll be interacting with children and parents regularly. Prepare examples of how you've successfully communicated or built relationships in previous roles. Highlight your ability to create a welcoming environment and handle queries effectively.
✨Demonstrate Your Passion for Swimming
Share your enthusiasm for swimming and any relevant experiences you have. Whether it's personal achievements in the water or volunteering with kids, let them know why swimming is important to you and how you can inspire others to love it too.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like a child needing assistance or a safety concern. Think through potential scenarios beforehand and be ready to discuss your thought process and actions clearly and confidently.
