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- Tasks: Supervise swimming lessons, ensure safety, and deliver exceptional customer care.
- Company: Join swim!, the UK's leading premium Learn to Swim experience.
- Benefits: Enjoy great annual leave, birthday off, and discounts on lessons for family and friends.
- Why this job: Make a difference in children's lives while working in a fun, energetic environment.
- Qualifications: No prior qualifications needed; training and qualifications provided.
- Other info: Flexible hours with opportunities for career progression and personal development.
Our Olympians need you! How would you like to work with swim! – The UK’s leading premium Learn to Swim experience. We are looking for engaging and inspiring individuals to work as leisure operations assistants and join our industry leading swimming team, delivered at centres across the UK.
Your primary role will be to supervise the safety of our swimming lesson provision, delivering lifesaving and first aid provision and excellent standards of customer experience and premium facilities and changing lives through giving every child opportunity to learn to swim. As part of your role, you will supervise the pool and support the teaching team, use technology to support and engage customers as well as working as part of a team to deliver a premium experience. This will include customer engagement, attending training and team meetings to share best practice and learn from each other.
This role is for weekday evening and weekend hours. We operate lessons from 1.00 - 8.30pm Weekdays and 8.00 - 7pm Weekends. If you share our passion for changing lives through learning to swim and want to make a difference both in and out of the water, then this is a rare opportunity to join a fast growing, industry leading company. With amazing development opportunities to progress and work towards qualifications in swimming teaching to children, babies, adults and progress into team leader, mentors, tutors, assistant managers and more!
Full training and qualification can be provided, we recruit on character and personality – so change your life and get in touch today!
Duties- To provide lifeguard duties for learn to swim lessons for 0-11 year olds, ranging from non-swimmers to competent swimmers.
- Deliver exceptional customer care to every swimmer and family member in and out of the water.
- Ensure the safe provision of all equipment usage, storage, cleaning and maintenance.
- Complete and record electronically all relevant health and safety checks as assigned on a daily, weekly and monthly basis by the swim! manager.
- To help maintain the facility to a high standard at all times by ensuring the centre is clean and safe for all users and staff.
- Demonstrate a commitment to personal development through training, observation and feedback on performance to ensure high standards of delivery.
- Be a positive role model for young people encouraging them to reach their full swimming potential.
- Deliver the swim! experience to include servicing customer enquiries, showing potential customers round the centre, driving memberships and attending regular training with the swim! team to share best practice to ensure high standards of delivery are maintained.
- Give out award badges and certificates to celebrate swimmer’s achievements.
- To abide by a code of conduct and carry out duties in accordance with all swim! policies, including equal opportunities, safeguarding children, health and safety at work, operational procedures etc. (training provided).
- Fully funded training and qualifications provided (existing qualifications are a bonus!).
- Excellent communication and interpersonal skills.
- Customer service focused, demonstrates a determined and committed approach to quality of standards and cleanliness.
- Perseverance and patience to encourage and put people at ease.
- Energetic, passionate and hard working personality.
- Ambition for changing children's lives and making a difference.
- Reasonable swimming ability.
- Able to work in an active, energetic sporting environment.
- Great annual leave package.
- Birthday off.
- Bright and colourful work kit.
- Discount on swimming and gymnastics lessons for family and friends.
- Employee recognition scheme, rewards and team events.
- Monthly staff training and collaboration.
- Multiple Training and qualification opportunities.
- Employee assistance programme.
Leisure Operations Assistant employer: We Are Swim
Contact Detail:
We Are Swim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant
✨Tip Number 1
Familiarise yourself with the swim! ethos and values. Understanding their commitment to changing lives through swimming will help you align your passion and experiences with what they are looking for in a Leisure Operations Assistant.
✨Tip Number 2
Highlight any previous experience working with children or in customer service roles. This will demonstrate your ability to engage with young swimmers and their families, which is crucial for this position.
✨Tip Number 3
Be prepared to discuss your swimming abilities and any relevant qualifications. Even if you don’t have formal qualifications, showing enthusiasm for swimming and a willingness to learn can set you apart.
✨Tip Number 4
Showcase your teamwork skills during any interactions. The role involves working closely with a team, so demonstrating your ability to collaborate and share best practices will be beneficial.
We think you need these skills to ace Leisure Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Leisure Operations Assistant. Highlight key skills such as customer service, communication, and teamwork that are essential for this position.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in customer service or leisure operations, and include any qualifications related to swimming or lifeguarding if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for swimming and working with children. Mention specific experiences that demonstrate your ability to engage with customers and maintain high standards of safety and cleanliness.
Highlight Personal Qualities: In your application, emphasise personal qualities such as energy, enthusiasm, and a commitment to making a difference in children's lives. These traits are crucial for the role and will help you stand out as a candidate.
How to prepare for a job interview at We Are Swim
✨Show Your Passion for Swimming
Make sure to express your enthusiasm for swimming and teaching others. Share any personal experiences or stories that highlight your commitment to helping children learn to swim, as this aligns perfectly with the company's mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to engage with families and swimmers, ensuring a positive experience for everyone involved.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Talk about how you’ve contributed to team success and learned from others in past positions.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in emergency situations. Prepare to discuss how you would handle various scenarios related to pool safety and customer engagement.
