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For Companies At a Glance
- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, guaranteed hours, and ongoing training from industry leaders.
- Why this job: Inspire young swimmers while working in a fun, supportive environment.
- Qualifications: Friendly personality, communication skills, and a passion for swimming.
- Other info: Flexible hours with opportunities to work across multiple locations.
The predicted salary is between 1040 - 1248 £ per month.
About us
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0–11, helping to keep community pools open and thriving. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
We’re looking for engaging, inspiring individuals to join our award-winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
Responsibilities
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolution to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards including set up and down of the operational layout for each lesson delivery.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
- Essential: A positive attitude and willingness to learn. Commitment to high teaching and safety standards.
- Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ), First Aid Qualifications and/or experience, Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and guaranteed hours.
- Supportive, values driven environment.
- Access to ongoing training and development from industry leaders.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant employer: We Are Swim
Contact Detail:
We Are Swim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant
✨Tip Number 1
Get to know the company! Dive into We Are Swim's mission and values. When you show genuine enthusiasm for their goal of teaching kids to swim, it’ll shine through in your conversations and interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and what they love about working there. This insider info can give you an edge during your application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think about how you can demonstrate your passion for swimming and working with children. We want to see your personality shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your relevant skills and experiences that align with the role of Leisure Operations Assistant.
We think you need these skills to ace Leisure Operations Assistant
Some tips for your application 🫡
Show Your Passion for Swimming: When you're writing your application, let your love for swimming shine through! We want to see how passionate you are about helping kids learn to swim and enjoy the water. Share any personal experiences or stories that highlight your enthusiasm for the sport.
Highlight Your Customer Service Skills: As a Leisure Operations Assistant, you'll be interacting with families and swimmers all day. Make sure to emphasise your communication skills and any previous experience in customer service. We love candidates who can create a welcoming atmosphere and make everyone feel at home!
Be Yourself!: We’re looking for friendly, engaging individuals, so don’t be afraid to let your personality shine in your application. Use a conversational tone and share what makes you unique. We want to get to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting you on board with our amazing team!
How to prepare for a job interview at We Are Swim
✨Know the Company Inside Out
Before your interview, take some time to research We Are Swim. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Passion for Swimming
Since the role is all about inspiring young swimmers, be ready to share your own experiences with swimming or sports. Talk about why you love it and how you can inspire others. This personal touch can really make you stand out!
✨Demonstrate Your Customer Service Skills
Think of examples from your past where you provided excellent customer service, especially in a leisure or educational setting. Be prepared to discuss how you handled difficult situations or made someone’s day better, as this aligns perfectly with the role's focus on outstanding customer care.
✨Prepare for Practical Scenarios
You might be asked how you would handle specific situations, like a child feeling anxious about swimming or a parent with a query. Practise your responses to these scenarios, focusing on your communication skills and ability to maintain a safe and welcoming environment.
