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- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, fully funded training, birthday off, and staff discounts.
- Why this job: Make a real impact in children's lives while working in a fun, dynamic environment.
- Qualifications: Friendly personality, passion for swimming, and strong communication skills.
- Other info: Clear career pathways and opportunities to work across multiple locations.
The predicted salary is between 1200 - 1800 £ per month.
About us
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0–11, helping to keep community pools open and thriving. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
We’re looking for engaging, inspiring individuals to join our award-winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You’ll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolutions to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
Essential:
- A positive attitude and willingness to learn.
- Commitment to high teaching and safety standards.
Desirable:
- Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
- First Aids Qualifications and/or experience.
- Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and employment stability.
- Fully funded training and qualifications.
- Extra day off for your birthday!
- Instant earned wage access, save as you earn and discount vouchers.
- Bright, modern uniform and facilities designed for fun and safety.
- Staff discounts on lessons for family and friends.
- Monthly team training and collaboration sessions.
- Recognition rewards, events, and ongoing development from industry leaders.
- Clear career pathways to Teacher to Team Leader, Tutor, or Manager.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Kent employer: We Are Swim
Contact Detail:
We Are Swim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant in Kent
✨Tip Number 1
Get to know the company! Research We Are Swim and their mission. When you show genuine interest in their values and goals during your interview, it’ll really set you apart from other candidates.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with families and kids, make sure you can confidently express your passion for swimming and customer service. Role-play with a friend if you need to!
✨Tip Number 3
Show off your personality! Bring your energy and enthusiasm to the interview. We want to see how you connect with others, so don’t be afraid to let your friendly side shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and being part of something special.
We think you need these skills to ace Leisure Operations Assistant in Kent
Some tips for your application 🫡
Show Your Passion: Let your love for swimming and working with kids shine through in your application. We want to see how you connect with our mission to inspire young swimmers!
Be Personable: Use a friendly tone in your written application. Remember, we’re looking for engaging individuals, so let your personality come across in your words!
Highlight Relevant Experience: If you've worked in a leisure environment or have any qualifications related to swimming or first aid, make sure to mention them. We value experience that aligns with our high standards!
Apply Through Our Website: For the best chance of joining our team, apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at We Are Swim
✨Know the Mission
Before your interview, take some time to really understand We Are Swim's mission and values. They’re all about changing lives through swimming, so think about how your passion for swimming and working with children aligns with their goals. Be ready to share personal stories that reflect this connection!
✨Show Your Personality
As a Leisure Operations Assistant, you’ll need to bring energy and personality to every shift. During the interview, let your friendly and engaging nature shine through. Practice answering questions in a way that showcases your enthusiasm for the role and your ability to connect with both children and parents.
✨Demonstrate Customer Care
Customer service is key in this role. Prepare examples of how you've provided outstanding customer care in the past. Think about situations where you’ve gone above and beyond to help someone, especially in a leisure or educational setting. This will show that you understand the importance of creating a first-class experience.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a concerned parent or responding to a safety issue. Think through potential scenarios beforehand and outline your approach. This will demonstrate your problem-solving skills and commitment to safety and hygiene standards.
