At a Glance
- Tasks: Lead a vibrant swim venue, ensuring safety and exceptional customer experiences.
- Company: Join a family-focused company dedicated to creating inspiring aquatic environments.
- Benefits: Competitive salary, birthday off, discounts, and professional development opportunities.
- Other info: Bright, modern facilities with great career progression potential.
- Why this job: Make a real impact in your community while leading a passionate team.
- Qualifications: Experience in leadership roles, excellent communication, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As a General Manager at swim!, you’ll lead your venue and team to deliver an exceptional customer experience every day. You’ll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Assistant Manager and Team Leader by your side, you’ll create a welcoming, efficient, and energetic environment that families love returning to.
What You’ll Do
- Lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget.
- Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
- Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and analyse performance data and customer feedback to continuously improve service quality.
- Lead on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You’re an energetic, people-first leader who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Essential
- Experience leading a team, ideally in a leisure, hospitality, or customer-facing environment.
- Excellent leadership, able to coach, motivate, and inspire others.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Experience managing facilities, ideally leisure or pool operations.
- Knowledge of health & safety, safeguarding, or compliance frameworks.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Sales or business development experience, ideally in a customer-service environment.
- Understanding of performance reporting.
Why Join swim!
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose-built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue leadership to regional and central opportunities.
General Manager - Showroom employer: We Are Swim
At swim!, we pride ourselves on creating a vibrant and supportive work culture where our team members are empowered to lead and inspire. As a General Manager, you will enjoy competitive salaries, professional development opportunities, and a bright working environment in our state-of-the-art facilities, all while making a meaningful impact in your local community. Join us to be part of a passionate team dedicated to delivering exceptional experiences for families and children in a safe and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Showroom
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with the community. This will help you connect better during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer experiences. Being able to share these anecdotes will demonstrate your fit for the General Manager role and your passion for delivering premium experiences.
✨Tip Number 3
Don’t forget to ask questions during your interview! Inquire about their community engagement strategies or how they maintain high operational standards. This shows you're not just looking for any job, but that you’re keen on making a real impact at swim!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the swim! family. Let’s make waves together!
We think you need these skills to ace General Manager - Showroom
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating a fun and safe environment for families shine through. We want to see how much you care about delivering premium experiences and building community connections!
Tailor Your Experience:Make sure to highlight your leadership experience in leisure or customer-facing roles. We’re looking for someone who can motivate and inspire a team, so share specific examples of how you've done this in the past.
Be Personable:Since communication is key in this role, don’t shy away from showing your personality in your application. We love confident communicators, so let us know how you connect with people, whether it’s on the poolside or over the phone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at We Are Swim
✨Know Your Venue Inside Out
Before the interview, make sure you familiarise yourself with the swim! venue and its operations. Understand their mission, values, and the community they serve. This will not only show your genuine interest but also help you articulate how you can contribute to maintaining high standards and enhancing customer experience.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've motivated and supported teams in the past. Think about specific situations where you’ve inspired others or improved team performance. This will demonstrate your ability to lead and create a positive environment for both staff and customers.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, come prepared with ideas on how you would engage with the community. Discuss any previous experiences you have in community outreach or partnerships, and how you plan to drive membership growth through these connections.
✨Prepare for Operational Questions
Expect questions about operational management, safety standards, and performance monitoring. Brush up on your knowledge of health and safety regulations, and be ready to discuss how you would ensure the venue runs smoothly. Showing that you understand the importance of these aspects will set you apart as a candidate who takes the role seriously.
