At a Glance
- Tasks: Support daily operations and create a welcoming environment for families at our swim! venue.
- Company: Join the UK's leading premium learn-to-swim brand with state-of-the-art facilities.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Enjoy career progression opportunities and ongoing professional development in a bright, positive environment.
- Why this job: Make a real impact in your community while helping children learn to swim safely.
- Qualifications: Experience in facility management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
As an Assistant General Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
With your Team Leader by your side and mentoring and support from your General Manager, you’ll create a welcoming, efficient, and energetic environment that families love returning to. When on shift, lead the daily operations of your swim! Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Support with the daily input on staff rotas, schedules, and resources in line with the 3-week operating pattern. Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retaining existing customers through high standards, quality lessons and customer service. Monitor and respond to customer feedback to continuously improve service quality.
Support your General Manager on recruitment, onboarding, training, development and retention of new team members. You’re just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Experience managing facilities, ideally leisure or pool operations. Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Knowledge of health & safety and safeguarding principles and policies. Pool Plant Operator qualification desirable (training provided if not yet held). Swimming Teacher qualification (training provided if not yet held). Sales experience, ideally in a customer-service environment.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
General Manager Assistant employer: We Are Swim
As the UK's leading premium learn-to-swim brand, swim! offers an exceptional work environment where you can thrive as a General Manager Assistant. With a focus on professional development, competitive salaries, and a bright, positive atmosphere in state-of-the-art facilities, you'll have the opportunity to make a meaningful impact in your local community while enjoying benefits like your birthday off and discounts for family and friends. Join us to be part of a dedicated team that prioritises high standards and customer satisfaction, ensuring families love returning to our venues.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Assistant
✨Tip Number 1
Get to know the company! Research swim! and understand their values, mission, and community engagement. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to swimming and community engagement. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and team management. Think about how you would handle specific situations at the venue and be ready to share your ideas.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace General Manager Assistant
Some tips for your application 🫡
Show Your Passion for Swimming:When writing your application, let your love for swimming and teaching shine through. We want to see how you connect with families and communities, so share any relevant experiences that highlight your enthusiasm for creating a positive environment.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Assistant General Manager. Use keywords from the job description, like 'customer experience' and 'community engagement', to show us you understand what we're all about.
Highlight Your Leadership Skills:As an Assistant General Manager, you'll be leading a team, so don’t forget to showcase your leadership experience. Talk about times you've motivated or coached others, and how you’ve maintained high standards in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the swim! family!
How to prepare for a job interview at We Are Swim
✨Know the Brand Inside Out
Before your interview, make sure you understand swim!'s mission and values. Familiarise yourself with their teaching methods, community engagement strategies, and the importance of safety and customer experience. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll be leading a team. Prepare examples from your past experiences where you've motivated or coached others. Highlight how you’ve handled challenges and improved team performance, as this will demonstrate your capability to manage and inspire a team effectively.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, think of ways you've successfully engaged with communities in previous roles. Be ready to discuss how you would approach local schools and groups to promote swim! and drive new sign-ups, showcasing your proactive attitude.
✨Prepare for Safety and Operations Questions
Given the emphasis on safety and operational standards, brush up on relevant health and safety principles. Be prepared to discuss how you would maintain high standards in a leisure environment and any experience you have with pool operations. If you have any qualifications, mention them!
