At a Glance
- Tasks: Lead a vibrant swim venue, ensuring safety and exceptional customer experiences.
- Company: Join a family-focused organisation dedicated to inspiring children in the water.
- Benefits: Competitive salary, birthday off, discounts, and professional development opportunities.
- Other info: Bright, modern facilities with great career progression potential.
- Why this job: Make a real impact in your community while leading a passionate team.
- Qualifications: Experience in leadership roles, excellent communication, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As a General Manager at swim!, you’ll lead your venue and team to deliver an exceptional customer experience every day. You’ll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Assistant Manager and Team Leader by your side, you’ll create a welcoming, efficient, and energetic environment that families love returning to.
What You’ll Do
- Lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget.
- Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
- Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and analyse performance data and customer feedback to continuously improve service quality.
- Lead on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You’re an energetic, people-first leader who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Essential
- Experience leading a team, ideally in a leisure, hospitality, or customer-facing environment.
- Excellent leadership, able to coach, motivate, and inspire others.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Experience managing facilities, ideally leisure or pool operations.
- Knowledge of health & safety, safeguarding, or compliance frameworks.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Sales or business development experience, ideally in a customer-service environment.
- Understanding of performance reporting.
Why Join swim!
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose-built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue leadership to regional and central opportunities.
Food General Manager employer: We Are Swim
At swim!, we pride ourselves on creating a vibrant and supportive work culture where our team members are empowered to lead and inspire. As a Food General Manager, you will enjoy competitive salaries, professional development opportunities, and a bright working environment in our state-of-the-art facilities. With a focus on community engagement and high standards of service, you'll find meaningful career growth while making a positive impact on families in your local area.
StudySmarter Expert Advice🤫
We think this is how you could land Food General Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with families and the community. This will help you connect your experience with their values during the chat.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer service. We want to hear how you’ve made a difference in previous roles, especially in fast-paced environments like leisure or hospitality.
✨Tip Number 3
Be ready to discuss how you’d handle challenges on the job. Whether it’s managing staff schedules or ensuring safety standards, showing that you can think on your feet will impress us. Bring your problem-solving skills to the forefront!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re genuinely interested in the role by asking about team dynamics, community engagement strategies, or growth opportunities. It’s a great way to demonstrate your enthusiasm for joining swim!
We think you need these skills to ace Food General Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating a fun and safe environment shine through. We want to see how much you care about delivering premium experiences for families and children!
Tailor Your Experience:Make sure to highlight your relevant experience in leisure, hospitality, or customer service. We’re looking for leaders who can motivate and inspire their teams, so share specific examples of how you've done this in the past.
Be Personable:Since communication is key in this role, don’t hesitate to showcase your friendly and approachable nature in your written application. We love candidates who can connect with families and build strong community ties!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at We Are Swim
✨Know Your Venue Inside Out
Before the interview, take some time to research the specific swim! venue you’re applying for. Familiarise yourself with its facilities, community engagement initiatives, and any recent news or events. This will show your genuine interest and help you connect your experience to their operations.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've motivated and developed teams in previous roles. Think about specific situations where you’ve inspired others or improved team performance, and be ready to discuss these during the interview.
✨Emphasise Customer Experience
Since delivering exceptional customer experiences is key, come prepared with examples of how you've enhanced customer satisfaction in past roles. Discuss your approach to building relationships with families and local organisations, as this aligns perfectly with the role’s focus on community engagement.
✨Prepare Questions That Matter
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about their vision for the venue, how they measure success, or what challenges they currently face. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
