At a Glance
- Tasks: Supervise daily operations, ensuring a safe and enjoyable environment for families.
- Company: Join swim!, the UK's leading premium learn-to-swim brand founded by Olympians.
- Benefits: Gain management experience, competitive pay, and a fun work atmosphere.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Kickstart your leisure career while making a positive impact in your community.
- Qualifications: Experience in supervising teams and strong customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
About swim! Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do.
The Role
As a Duty Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. Mentored and supported by your General Manager and Assistant General Manager, this entry into management role can kickstart your leisure career, you’ll create a welcoming, efficient, and energetic environment that families love returning to.
What You’ll Do
- When on shift, supervise the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate and support the team including Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Take some accountabilities related to safety, cleanliness and customer service.
- Support the delivery of hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Respond to customer feedback to continuously improve service quality.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You’re an energetic, people-first individual who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are supervising a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Essential Experience
- Supervising a team, ideally in a leisure, hospitality, or customer-facing environment.
- Experience working in facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Good supervisory skills, able to communicate to, motivate, and inspire others.
- Knowledge of health and safety regulations.
Duty Manager employer: We Are Swim
At swim!, we pride ourselves on being a leading employer in the leisure industry, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As a Duty Manager, you'll enjoy comprehensive training, mentorship from experienced leaders, and the opportunity to make a meaningful impact in a family-friendly environment. Our state-of-the-art venues not only provide a safe and inspiring space for children to learn but also foster a collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Before your interview, dive into swim!'s mission and values. Understanding what makes us tick will help you connect with the team and show that you're genuinely interested in being part of our community.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be interacting with families and staff all day. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Show off your passion for swimming! Whether it's sharing your own experiences or discussing how you can contribute to our community engagement, let your enthusiasm shine through. We love seeing candidates who are excited about what we do!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your appreciation and keeps you fresh in our minds as we make our decision. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Swimming:When writing your application, let your love for swimming and community shine through. Mention any personal experiences or connections you have with swimming, as it shows us you're genuinely interested in the role and our mission at swim!
Highlight Your Teamwork Skills:As a Duty Manager, you'll be working closely with a team. Make sure to showcase your experience in supervising and motivating others. We want to see how you've successfully led teams in the past, especially in customer-focused environments.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This not only makes it easier for us to read but also reflects your ability to communicate effectively, which is key in this role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the swim! family!
How to prepare for a job interview at We Are Swim
✨Know the Company Inside Out
Before your interview, take some time to research swim! and its founders. Understand their mission, values, and what makes them the leading learn-to-swim brand in the UK. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Duty Manager, you'll be interacting with families and supervising a team. Be prepared to share examples of how you've successfully managed teams or built relationships in previous roles. Highlight your customer service experience and how you’ve gone above and beyond to create a positive environment.
✨Demonstrate Your Passion for Safety and Standards
Safety and high standards are crucial at swim!. Be ready to discuss your understanding of operational safety and cleanliness, especially in a leisure setting. If you have any relevant experience or certifications, make sure to mention them, as this will show your commitment to maintaining a safe environment.
✨Engage with Community Initiatives
swim! values community engagement, so think about how you can contribute to building relationships with local schools and organisations. Prepare ideas on how you could enhance community connections and drive new sign-ups, demonstrating your proactive approach to growing the swim! community.
