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- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, fully funded training, birthday off, and staff discounts.
- Why this job: Make a real impact in children's lives while working in a fun, dynamic environment.
- Qualifications: Friendly personality, passion for swimming, and strong communication skills.
- Other info: Clear career pathways and opportunities to work across multiple locations.
The predicted salary is between 1200 - 1600 £ per month.
About us
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0–11, helping to keep community pools open and thriving. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
We’re looking for engaging, inspiring individuals to join our award-winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You’ll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolutions to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
Essential:
- A positive attitude and willingness to learn.
- Commitment to high teaching and safety standards.
Desirable:
- Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
- First Aids Qualifications and/or experience.
- Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and employment stability.
- Fully funded training and qualifications.
- Extra day off for your birthday!
- Instant earned wage access, save as you earn and discount vouchers.
- Bright, modern uniform and facilities designed for fun and safety.
- Staff discounts on lessons for family and friends.
- Monthly team training and collaboration sessions.
- Recognition rewards, events, and ongoing development from industry leaders.
- Clear career pathways to Teacher to Team Leader, Tutor, or Manager.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Cheshire employer: We Are Swim
Contact Detail:
We Are Swim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant in Cheshire
✨Tip Number 1
Get to know the company! Before your interview, dive into We Are Swim's mission and values. Show us that you’re not just another candidate but someone who genuinely cares about making a difference in children's lives through swimming.
✨Tip Number 2
Bring your personality to the table! We want to see your energy and passion for swimming. During interviews or networking events, let your enthusiasm shine through – it’s all about connecting with us and showing how you can inspire young swimmers.
✨Tip Number 3
Practice your communication skills! As an Operations Assistant, you'll be engaging with families and children. Role-play common scenarios with friends or family to boost your confidence in delivering outstanding customer care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join our award-winning team!
We think you need these skills to ace Leisure Operations Assistant in Cheshire
Some tips for your application 🫡
Show Your Passion for Swimming: When you're writing your application, let your love for swimming shine through! We want to see how passionate you are about helping kids learn to swim and enjoy the water. Share any personal experiences or stories that highlight your enthusiasm.
Highlight Your Customer Service Skills: Since this role is all about providing a first-class experience for our swimmers and their families, make sure to emphasise your customer service skills. Talk about any previous roles where you’ve engaged with customers and how you made their experience memorable.
Be Yourself!: We’re looking for friendly, engaging individuals, so don’t be afraid to let your personality shine in your application. Use a conversational tone and share what makes you unique. We want to get to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting you on board with our amazing team!
How to prepare for a job interview at We Are Swim
✨Know the Mission
Before your interview, take some time to really understand We Are Swim's mission and values. They’re all about changing lives through swimming, so think about how your passion for swimming and working with children aligns with their goals. Be ready to share personal stories that reflect this connection!
✨Show Your Personality
As a Leisure Operations Assistant, you’ll need to bring energy and personality to every shift. During the interview, let your friendly and engaging nature shine through. Use examples from past experiences where you’ve connected with families or made a positive impact on children’s experiences.
✨Highlight Your Customer Care Skills
Customer care is key in this role. Prepare to discuss specific instances where you’ve provided outstanding service or resolved issues effectively. Think about how you can demonstrate your commitment to maintaining high hygiene and safety standards while ensuring a warm and welcoming environment.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a child who’s nervous about swimming or dealing with a parent’s concern. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to communicate confidently and compassionately.
