At a Glance
- Tasks: Supervise daily operations, ensuring safety and exceptional customer experiences at our swim! venue.
- Company: Join the UK's leading premium learn-to-swim brand with a family-focused culture.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Enjoy a bright, positive environment with excellent career progression opportunities.
- Why this job: Kickstart your leisure career while making a real impact in your local community.
- Qualifications: Experience in supervising teams and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
As a Duty Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
Mentored and supported by your General Manager and Assistant General Manager, this entry into management role can kickstart your leisure career. You’ll create a welcoming, efficient, and energetic environment that families love returning to.
- When on shift, supervise the daily operations of your swim!
- Motivate and support the team including Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Take some accountabilities related to safety, cleanliness and customer service.
- Support the delivery of hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Respond to customer feedback to continuously improve service quality.
You’re just as comfortable on the poolside as you are supervising a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Experience supervising a team, ideally in a leisure, hospitality, or customer-facing environment. Experience working in facilities, ideally leisure or pool operations. Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Knowledge of health & safety and safeguarding principles and policies. Pool Plant Operator qualification desirable (training provided if not yet held). Swimming Teacher qualification (training provided if not yet held). Sales experience, ideally in a customer-service environment.
Competitive salary. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
Night Manager / Night Duty Manager in Castleford employer: We Are Swim
At swim!, we pride ourselves on being the UK’s leading premium learn-to-swim brand, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As a Night Manager, you'll enjoy competitive benefits including fully funded training, career progression opportunities, and a bright working environment in our state-of-the-art facilities, all while making a meaningful impact on local families and children. Join us to be part of a passionate team dedicated to delivering exceptional experiences and fostering a love for swimming in our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager / Night Duty Manager in Castleford
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Get involved in local community events! This is a great way to meet families and schools in your area. Plus, it shows your commitment to building relationships, which is key for a role like Night Manager at swim!
✨Tip Number 3
Practice your communication skills! Whether it's chatting with families or leading your team, being a confident communicator is essential. Try role-playing scenarios with friends to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the swim! family.
We think you need these skills to ace Night Manager / Night Duty Manager in Castleford
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Share why you love working in leisure and how you connect with families and communities. A genuine passion can really make your application stand out.
Tailor Your CV:Make sure your CV reflects the skills and experiences that match our job description. Highlight any relevant experience in customer service, team supervision, or pool operations to show us you're the right fit.
Craft a Personal Cover Letter:Use your cover letter to tell us your story. Explain why you want to join swim! and how you can contribute to creating a welcoming environment for families. Keep it friendly and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at We Are Swim
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with the swim! venues and their unique offerings. Understand their commitment to safety, cleanliness, and customer service. This will not only show your genuine interest but also help you discuss how you can contribute to maintaining those high standards.
✨Showcase Your Team Leadership Skills
As a Night Manager, you'll be supervising a team, so it's crucial to highlight your experience in leading and motivating others. Prepare examples of how you've successfully managed a team in the past, especially in customer-facing roles. This will demonstrate your ability to create that welcoming and energetic environment families love.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, think about how you can contribute to community engagement. Bring ideas to the table on how to connect with schools and nurseries, and share any past experiences where you've successfully built community ties. This shows you're proactive and ready to make an impact.
✨Prepare for Safety and Operational Questions
Given the importance of health & safety and pool operations, brush up on relevant policies and procedures. Be ready to discuss how you would handle safety issues or operational challenges. If you have any qualifications or training related to pool management, make sure to mention them, even if they are in progress.
