At a Glance
- Tasks: Supervise daily operations, ensuring safety and exceptional customer experiences at our swim! venue.
- Company: Join the UK's leading premium learn-to-swim brand with a family-focused culture.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Enjoy a bright working environment with excellent career progression opportunities.
- Why this job: Kickstart your leisure career while making a real impact in your local community.
- Qualifications: Experience in supervising teams and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
As a Duty Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
Mentored and supported by your General Manager and Assistant General Manager, this entry into management role can kickstart your leisure career. You’ll create a welcoming, efficient, and energetic environment that families love returning to.
- When on shift, supervise the daily operations of your swim!
- Motivate and support the team including Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Take some accountabilities related to safety, cleanliness and customer service.
- Support the delivery of hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Respond to customer feedback to continuously improve service quality.
You’re just as comfortable on the poolside as you are supervising a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Experience supervising a team, ideally in a leisure, hospitality, or customer-facing environment. Experience working in facilities, ideally leisure or pool operations. Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Knowledge of health & safety and safeguarding principles and policies. Pool Plant Operator qualification desirable (training provided if not yet held). Swimming Teacher qualification (training provided if not yet held). Sales experience, ideally in a customer-service environment.
Competitive salary. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue management to leadership, regional and central opportunities.
Night Manager/Duty Manager in Castleford employer: We Are Swim
At swim!, we pride ourselves on being the UK’s leading premium learn-to-swim brand, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As a Night Manager/Duty Manager, you will enjoy competitive benefits including fully funded training, career progression opportunities, and a bright working environment in our state-of-the-art facilities, all while making a meaningful impact on families and children in your local area.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager/Duty Manager in Castleford
✨Tip Number 1
Get to know the company! Before your interview, dive into swim!'s mission and values. Show us you’re passionate about creating a safe and fun environment for families. This will help you connect with the team and demonstrate that you’re the right fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Think of examples from your past experiences where you’ve excelled in these areas. We want to see how you handle real-life situations!
✨Tip Number 3
Show off your community spirit! Be ready to discuss how you can engage with local families and schools. We love candidates who can think outside the box and bring fresh ideas to grow our swim! community.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the role and appreciate the opportunity to chat. Plus, it keeps you on our radar as we make our decision.
We think you need these skills to ace Night Manager/Duty Manager in Castleford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for swimming and community engagement shine through. We want to see how much you care about delivering a premium experience for families and how you can contribute to our vibrant swim! community.
Tailor Your CV:Make sure your CV highlights relevant experience in leisure, hospitality, or customer service. We’re looking for examples of how you've supervised teams or improved customer experiences, so don’t hold back on those achievements!
Be Personable:In your cover letter, be yourself! We love a friendly tone that reflects your personality. Share why you’re excited about the Duty Manager role and how you plan to connect with local families and schools.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen to join the swim! family right from the start.
How to prepare for a job interview at We Are Swim
✨Know the Company Inside Out
Before your interview, make sure you understand what swim! is all about. Familiarise yourself with their mission, values, and the unique experience they offer families. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be interacting with families and ensuring they have a great experience. Prepare examples from your past roles where you've gone above and beyond for customers. Highlight your ability to handle feedback and improve service quality, as this aligns perfectly with the role's requirements.
✨Demonstrate Leadership Experience
Even if you haven't held a formal management position, think of times when you've led a team or taken initiative. Discuss how you motivated others, resolved conflicts, or contributed to a positive team environment. This will illustrate your readiness to support and supervise the team at swim!.
✨Prepare Questions About Community Engagement
Since building relationships with local schools and organisations is key, come prepared with thoughtful questions about their current community initiatives. This shows you're proactive and ready to contribute to growing the swim! community, which is a big part of the role.
