At a Glance
- Tasks: Supervise daily operations and ensure a safe, clean, and enjoyable environment for families.
- Company: Join swim!, the UK's leading premium learn-to-swim brand founded by Olympians.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family lessons.
- Other info: Bright, positive working environment with excellent career progression opportunities.
- Why this job: Kickstart your leisure career while making a real impact in your community.
- Qualifications: Experience in supervising teams and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
About swim! Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK's leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We're proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As a Duty Manager at swim!, you'll be part of the management team at your venue to deliver an exceptional customer experience every day. You'll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. Mentored and supported by your General Manager and Assistant General Manager, this entry into management role can kickstart your leisure career, you'll create a welcoming, efficient, and energetic environment that families love returning to.
What You'll Do
- When on shift, supervise the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate and support the team including Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Take some accountabilities related to safety, cleanliness and customer service.
- Support the delivery of hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Respond to customer feedback to continuously improve service quality.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You're an energetic, people-first individual who thrives in a fast-paced, customer-focused environment. You're just as comfortable on the poolside as you are supervising a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Essential Experience
- Supervising a team, ideally in a leisure, hospitality, or customer-facing environment.
- Experience working in facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Good supervisory skills, able to communicate to, motivate, and inspire others.
- Knowledge of health & safety and safeguarding principles and policies.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swimming Teacher qualification (training provided if not yet held).
- Sales experience, ideally in a customer-service environment.
Why Join swim!
- Competitive salary
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose-built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue management to leadership, regional and central opportunities.
Duty Manager in Castleford employer: We Are Swim
At swim!, we pride ourselves on being a leading employer in the leisure industry, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As a Duty Manager, you'll enjoy competitive salaries, fully funded training, and opportunities for career progression within our state-of-the-art facilities, all while making a meaningful impact on families and children in your local area. Join us to be part of a passionate team dedicated to delivering exceptional experiences in a safe and inspiring environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Castleford
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be interacting with families and staff all day. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your passion for swimming! Whether it's sharing your own experiences or discussing how you can contribute to the local swim! community, let your enthusiasm shine through during the interview. It’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows you’re keen and professional, and it keeps you on their radar.
We think you need these skills to ace Duty Manager in Castleford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for swimming and community engagement shine through. We want to see how much you care about creating a safe and fun environment for families!
Tailor Your Experience:Make sure to highlight any relevant experience you have in leisure, hospitality, or customer service. We love seeing how your background aligns with our mission at swim! and how you can contribute to our team.
Be Personable:Remember, we’re looking for someone who thrives in a people-focused role. Use your application to showcase your communication skills and ability to connect with others, whether it’s through your writing style or examples from your past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at swim!.
How to prepare for a job interview at We Are Swim
✨Know the Company Inside Out
Before your interview, make sure you research swim! thoroughly. Understand their mission, values, and what sets them apart in the learn-to-swim industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Duty Manager, you'll be interacting with families and supervising a team. Be prepared to share examples of how you've successfully motivated and supported a team in the past. Highlight your customer service experience and how you’ve built relationships in previous roles.
✨Demonstrate Your Passion for Safety and Standards
Safety is paramount at swim!. Be ready to discuss your understanding of health and safety principles, especially in a leisure environment. If you have any relevant experience or qualifications, make sure to mention them, as this will show you take these responsibilities seriously.
✨Engage with Community Initiatives
swim! values community engagement, so think about how you can contribute to building relationships with local schools and organisations. Prepare some ideas on how you could enhance community connections and drive new sign-ups, as this will demonstrate your proactive approach to the role.
