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- Tasks: Lead a team to deliver top-notch swimming lessons and ensure smooth operations.
- Company: Join swim@, founded by Olympians, on a mission to change lives through swimming.
- Benefits: Competitive salary, birthday off, training, and discounts for family and friends.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer service.
- Other info: Bright working environment with career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About swim@ Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim is on a mission to revolutionise swimming and change lives. We believe every child should have the chance to learn to swim. Operating within schools and universities across the UK, we deliver high-quality lessons to children aged 3–11, helping to keep local pools open and communities active. We’re proud of our people and our product, and high standards should run through everything we do.
The Role As a Learn to Swim Business Manager, you’ll lead your venue team to deliver an exceptional swimming experience for every child and family. You’ll be responsible for daily operations, ensuring lessons run safely, smoothly, and to the highest standards of quality and service. You’ll set the tone for excellence by motivating your team, upholding our standards, and ensuring customers feel valued and supported every step of the way.
What You’ll Do:
- Lead and support your venue team to deliver consistent, high-quality lessons and service.
- Maintain exceptional operational standards across safety, cleanliness, and presentation.
- Carry out regular quality checks and feedback sessions with instructors and team members.
- Manage customer communications, including calls and follow-ups to leads/enquiries.
- Monitor venue performance, attendance, and customer feedback, taking action where improvements are needed.
- Ensure full compliance with all safeguarding, health & safety, equality, and data protection policies.
- Collaborate with colleagues across swim@ and swim! centres across your region to share good practice and deliver a great experience for every family.
- Attract new customers through hyperlocal community engagement as well as retaining existing customers through high standards, quality lessons and customer service.
About You:
You’ll be an organised, approachable leader who thrives on people development and takes pride in high standards. You enjoy being hands-on, solving problems, and making sure every detail contributes to a great customer experience.
Essential Skills & Experience:
- Proven experience managing people or teams in a customer-focused or leisure environment.
- Sales or business development experience, ideally in a customer-service environment.
- Excellent communicator, confident with customer calls and in-person interactions.
- Strong organisation and planning skills with great attention to detail.
- Passion for maintaining high operational standards and team performance.
- Knowledge of safeguarding, health & safety, equality, and data protection best practice.
- Ability to travel regionally and stay overnight when required.
- Full UK driving license.
Desirable:
- Qualifications in business management, leadership, or mentoring.
- Knowledge or experience within the learn-to-swim or wider leisure industry.
- Experience of quality assurance or compliance frameworks.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swim teaching or coaching background with qualifications (training provided if not yet held).
What We Offer:
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose-built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue leadership to regional and central opportunities.
Business Manager (Learn to Swim) - Coventry, West Midlands employer: We Are Swim
Contact Detail:
We Are Swim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager (Learn to Swim) - Coventry, West Midlands
✨Tip Number 1
Get to know the company inside out! Research swim@ and their mission to revolutionise swimming. When you understand their values, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings related to swimming or leisure. Meeting people in person can open doors and give you a chance to showcase your passion for the role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to the role. Think about how you would handle customer interactions or team management situations, and be ready to share your experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the swim@ family.
We think you need these skills to ace Business Manager (Learn to Swim) - Coventry, West Midlands
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for swimming and teaching kids! Share any personal experiences or stories that highlight why you believe every child should learn to swim. This will help us connect with your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match our job description. Highlight your leadership experience, customer service skills, and any relevant qualifications. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Business Manager role. Be specific about how your background aligns with our values and the responsibilities of the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at We Are Swim
✨Know Your Stuff
Before the interview, make sure you understand swim@’s mission and values. Familiarise yourself with their approach to teaching swimming and how they engage with the community. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Business Manager, you'll be leading a team, so be ready to share specific examples of how you've successfully managed people in the past. Highlight your ability to motivate and develop team members, and discuss any strategies you've used to maintain high operational standards.
✨Prepare for Customer Scenarios
Expect questions about customer service and how you handle difficult situations. Think of examples where you've turned a negative experience into a positive one. This will demonstrate your problem-solving skills and commitment to providing excellent service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about their plans for community engagement or how they measure success in their lessons. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
