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- Tasks: Lead a team to deliver top-notch swimming lessons and ensure smooth operations.
- Company: Join swim@, founded by Olympians, on a mission to change lives through swimming.
- Benefits: Competitive salary, birthday off, training, and discounts for family and friends.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer service.
- Other info: Bright, modern facilities with great career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About swim@ Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim is on a mission to revolutionise swimming and change lives. We believe every child should have the chance to learn to swim. Operating within schools and universities across the UK, we deliver high-quality lessons to children aged 3–11, helping to keep local pools open and communities active. We’re proud of our people and our product, and high standards should run through everything we do.
The Role As a Learn to Swim Business Manager, you’ll lead your venue team to deliver an exceptional swimming experience for every child and family. You’ll be responsible for daily operations, ensuring lessons run safely, smoothly, and to the highest standards of quality and service. You’ll set the tone for excellence by motivating your team, upholding our standards, and ensuring customers feel valued and supported every step of the way.
What You’ll Do
- Lead and support your venue team to deliver consistent, high-quality lessons and service.
- Maintain exceptional operational standards across safety, cleanliness, and presentation.
- Carry out regular quality checks and feedback sessions with instructors and team members.
- Manage customer communications, including calls and follow-ups to leads/enquiries.
- Monitor venue performance, attendance, and customer feedback, taking action where improvements are needed.
- Ensure full compliance with all safeguarding, health & safety, equality, and data protection policies.
- Collaborate with colleagues across swim@ and swim! centres across your region to share good practice and deliver a great experience for every family.
- Attract new customers through hyperlocal community engagement as well as retaining existing customers through high standards, quality lessons and customer service.
About You
You’ll be an organised, approachable leader who thrives on people development and takes pride in high standards. You enjoy being hands-on, solving problems, and making sure every detail contributes to a great customer experience.
Essential Skills & Experience
- Proven experience managing people or teams in a customer-focused or leisure environment.
- Sales or business development experience, ideally in a customer-service environment.
- Excellent communicator, confident with customer calls and in-person interactions.
- Strong organisation and planning skills with great attention to detail.
- Passion for maintaining high operational standards and team performance.
- Knowledge of safeguarding, health & safety, equality, and data protection best practice.
- Ability to travel regionally and stay overnight when required.
- Full UK driving license.
Desirable
- Qualifications in business management, leadership, or mentoring.
- Knowledge or experience within the learn-to-swim or wider leisure industry.
- Experience of quality assurance or compliance frameworks.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swim teaching or coaching background with qualifications (training provided if not yet held).
What We Offer
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose-built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue leadership to regional and central opportunities.
Business Manager (Learn to Swim) - Altrincham, Greater Manchester employer: We Are Swim
Contact Detail:
We Are Swim Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager (Learn to Swim) - Altrincham, Greater Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim@’s social media and website. This will help you understand their mission and values, so you can show how you fit right in.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in managing teams and delivering customer service. Highlight specific examples that showcase your leadership skills and passion for high standards.
✨Tip Number 3
Prepare questions for them! Show your interest by asking about their community engagement strategies or how they maintain operational standards. It’ll make you stand out as a candidate who’s genuinely invested.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Business Manager (Learn to Swim) - Altrincham, Greater Manchester
Some tips for your application 🫡
Show Your Passion for Swimming: When you're writing your application, let your love for swimming shine through! We want to see how passionate you are about making a difference in children's lives through swimming. Share any personal experiences or stories that highlight your commitment to this cause.
Highlight Your Leadership Skills: As a Business Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times you've motivated a team or improved service standards. We love seeing examples of how you've made a positive impact in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your skills and experiences stand out. Remember, we want to get to know you quickly!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at swim@ and our mission!
How to prepare for a job interview at We Are Swim
✨Know Your Stuff
Before the interview, dive deep into swim@’s mission and values. Understand their approach to teaching swimming and how they engage with the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Business Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in customer-focused environments. Highlight your ability to motivate others and maintain high operational standards.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific situations where you had to handle customer complaints or improve service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about their current challenges in maintaining high standards or how they measure success in their lessons. This shows your proactive mindset and genuine interest in contributing to their mission.
