At a Glance
- Tasks: Deliver Olympic standard service and manage customer journey for academy and event bookings.
- Company: Join We are Swim, one of Britain's leading sport and leisure businesses.
- Benefits: Enjoy a vibrant office environment with easy access to transport links.
- Other info: Position located near Metro links, bus routes, and major motorways.
- Why this job: Be part of an industry-leading team focused on exceptional customer service.
- Qualifications: Minimum of 5 GCSEs including Literacy and Numeracy; NVQ Level 2 in Customer Service preferred.
The predicted salary is between 20000 - 25000 £ per year.
Our Olympians need you! How would you like to work with We are Swim - one of Britain's most successful sport and leisure businesses? We are looking for an engaging and inspiring individual to join our industry leading team, delivered at centres across the UK.
We are looking for an enthusiastic, confident, self-starter with the ability to provide an exceptional level of customer service utilising all communication mediums (phone, e-mail, web and mail). You are detail oriented and fanatical about providing the very best level of customer service in order to establish the total experience as the industry standard in the Swimming Industry. You will be working in a busy and vibrant office with the open space feel and embrace our culture of fun and fast paced environment. Located near Metro links, Bus Routes and Major Motorways.
Responsibilities:- Delivering an Olympic standard service to customers, responding accurately to all customer enquiries relating to all academy and event bookings for the group (phone, email, web and mail).
- Enrol customers onto our Academies and Events and ensure that all relevant files and records are updated, including our online booking system.
- Manage the Customer Journey from Programme Awareness through to Customer Retention and/or Cross-Sell.
- Continually develop product knowledge as it relates to our Academies and Events in order to enrich the Customer Journey.
- Ensure the accuracy of financial records.
- Administration work relating to the customer journey.
- Work with the Customer Engagement Manager to develop and implement new systems and procedures to improve customer service efficiency and to foresee possible delays or complications and help plan strategies to avoid or minimise them.
- A minimum of 5 GCSE's or equivalent (including Literacy and Numeracy).
- Desirable: NVQ Level 2 or above in Customer Service or equivalent.
- Outstanding Communication Skills, both written and verbal.
- Exceptional Customer Service Capabilities.
- Excellent Organisation and Planning Skills.
- Competent with MS Office and Outlook.
- Effective at Multi-Tasking and Prioritising multiple deadlines.
- Detail oriented.
- You need to be a Team Player.
- Experience in a customer service role or working within a target-driven organisation committed to quality service delivery.
- Flexible approach to work and hours needed.
Customer Service Representative in Bolton employer: We Are Swim
We are Swim is dedicated to providing top-notch swimming experiences across the UK. Employees enjoy a fun, fast-paced work culture and convenient transport access. Join a team that values exceptional customer service and continuous improvement.
