At a Glance
- Tasks: Lead a vibrant team to create an exceptional swimming experience for families.
- Company: Join a purpose-built venue dedicated to fun, safety, and learning in the water.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family lessons.
- Other info: Bright, positive environment with career progression opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in facility management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
As a General Manager at swim!, you'll lead your venue and team to deliver an exceptional customer experience every day. You'll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
With your Assistant Manager and Team Leader by your side, you'll create a welcoming, efficient, and energetic environment that families love returning to. Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget. Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retain existing customers through high standards, quality lessons and customer service. Monitor and analyse performance data and customer feedback to continuously improve service quality.
Lead on recruitment, onboarding, training, development and retention of new team members. You're just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Experience managing facilities, ideally leisure or pool operations. Pool Plant Operator qualification desirable (training provided if not yet held). Sales or business development experience, ideally in a customer-service environment. Understanding of performance reporting.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue leadership to regional and central opportunities.
General Manager - Showroom in Batley employer: We Are Swim
At swim!, we pride ourselves on being an exceptional employer, offering a bright and positive working environment in our state-of-the-art venues. Our commitment to employee growth is evident through fully funded training and career progression opportunities, while our focus on community engagement ensures that you will play a vital role in connecting with families and local organisations. With competitive salaries, bonus potential, and unique benefits like your birthday off, we create a rewarding workplace where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Showroom in Batley
✨Tip Number 1
Get to know the company inside out! Research swim! and understand their values, mission, and community engagement. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they look for in a General Manager. Plus, it might just give you a foot in the door!
✨Tip Number 3
Prepare for your interview by practising common questions related to leadership, customer service, and community engagement. Think about specific examples from your past experiences that demonstrate your skills and how you can contribute to swim!'s success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace General Manager - Showroom in Batley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a fantastic experience for families and children at our venues.
Tailor Your CV:Make sure your CV is tailored to the General Manager position. Highlight your experience in managing teams, customer service, and any relevant qualifications. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the swim! family!
How to prepare for a job interview at We Are Swim
✨Know the Venue Inside Out
Before your interview, take some time to research the specific swim! venue you'll be managing. Familiarise yourself with their facilities, safety standards, and community engagement initiatives. This will show your genuine interest and help you discuss how you can enhance the customer experience.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team, so be prepared to share examples of how you've motivated and developed staff in the past. Think about specific situations where you’ve successfully managed a team or improved performance, and be ready to discuss your approach to coaching and support.
✨Emphasise Community Engagement
Since building relationships with local families and organisations is key, come armed with ideas on how to engage the community. Discuss any previous experiences you have in community outreach or partnerships, and how you plan to drive membership growth through these connections.
✨Prepare for Operational Questions
Expect questions about operational management and safety standards. Brush up on your knowledge of pool plant operations and be ready to discuss how you would maintain high standards in these areas. If you have experience with performance reporting, be sure to highlight that as well.
