At a Glance
- Tasks: Lead a vibrant team to create exceptional experiences for families at our swim! venue.
- Company: Join a family-focused brand dedicated to safe and inspiring aquatic environments.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family lessons.
- Other info: Enjoy a bright, positive workplace with opportunities for career progression.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in facility management and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
As a General Manager at swim!, you'll lead your venue and team to deliver an exceptional customer experience every day. You'll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
With your Assistant Manager and Team Leader by your side, you'll create a welcoming, efficient, and energetic environment that families love returning to. Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required). Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget. Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups. Retaining existing customers through high standards, quality lessons and customer service. Monitor and analyse performance data and customer feedback to continuously improve service quality.
Lead on recruitment, onboarding, training, development and retention of new team members. You're just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Confident communicator, both in-person and over the phone, with strong customer service skills. Passion for delivering premium experiences and building community connections. Capacity to work a 3-week rota (including some evenings/weekends). Experience managing facilities, ideally leisure or pool operations. Pool Plant Operator qualification desirable (training provided if not yet held). Sales or business development experience, ideally in a customer-service environment. Understanding of performance reporting.
Competitive salary with bonus potential. Your birthday off, on us. Instant earned wage access, save as you earn and discount vouchers. Fully funded training and ongoing professional development. Bright, positive working environment in modern, purpose-built facilities. Discounts on lessons for family and friends. Career progression opportunities from venue leadership to regional and central opportunities.
General Manager - Food Brand in Batley employer: We Are Swim
At swim!, we pride ourselves on being an exceptional employer, offering a bright and positive working environment in our state-of-the-art venues. Our commitment to employee growth is evident through fully funded training and career progression opportunities, while our focus on community engagement ensures that you will play a vital role in connecting with families and local organisations. With competitive salaries, bonus potential, and unique benefits like your birthday off, we create a rewarding workplace where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Food Brand in Batley
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your pitch! Be ready to share your experience and how it aligns with the role of General Manager. Highlight your leadership skills and any relevant experience in managing teams or facilities, especially in a customer-focused environment.
✨Tip Number 3
Show your passion for community engagement! Think of ways you've built relationships in previous roles and be prepared to discuss how you can do the same at swim!. They want someone who can connect with families and local organisations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Manager - Food Brand in Batley
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Share why you're excited about being a General Manager at swim! and how you connect with our mission of creating inspiring environments for families.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in managing facilities, especially in leisure or pool operations. We want to see how your skills align with our needs!
Highlight Community Engagement:Since building relationships with local families and organisations is key, share examples of how you've successfully engaged with communities in the past. Show us how you can grow our swim! community!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure to make it easy for us to see your qualifications and fit for the role. Remember, we love a well-organised application!
How to prepare for a job interview at We Are Swim
✨Know the Venue Inside Out
Before your interview, take some time to research the specific venue you'll be managing. Familiarise yourself with its facilities, safety standards, and community engagement initiatives. This will show your genuine interest and help you discuss how you can enhance the customer experience.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Be prepared to share examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve successfully led a team to achieve high standards or improved customer service.
✨Connect with the Community
Highlight your experience in building relationships within the community. Discuss any previous roles where you engaged with local schools or organisations. This will demonstrate your ability to grow the swim! community and drive new sign-ups.
✨Prepare for Performance Metrics
Understand the importance of performance data in this role. Be ready to talk about how you've used data to improve service quality in previous positions. This could include monitoring customer feedback or analysing operational performance to make informed decisions.
